Field IT Support Engineer (SC)

Experis; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment agency is seeking a Field IT Support Engineer to join their team in London. The role involves providing deskside and field support for various devices including Windows and macOS, alongside customer interactions. Candidates must have SC clearance and a UK driving licence with a willingness to travel across London. The position is an agency contract for 6 months with a pay rate of £180-£220 per day.

Qualifications

• Active SC clearance or re-clearable, meeting MOD nationality requirements.
• Proven deskside/field support experience with a confident manner.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide deskside/field support for laptops and desktops.
• Setup and support for macOS systems.
• Support for O365/Teams and mobile devices.
• Perform OS housekeeping and follow build scripts.

Skills

Deskside/field support

Customer communication

Windows 10/11 support

Basic knowledge of Cisco

Tools

ServiceNow

Intune

Apple Business Manager

Job description

Field IT Support Engineer (SC) – London (Field‑Based)

Rate: 180-220 per day

Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)

Contract: 6 Month (Inside IR35) Agency contract Start: ASAP

Join a ring‑fenced team of 15 engineers supporting multiple London customers, including government and banking. You’ll cover sickness/holiday, resource‑on‑demand, and project work across sites. SC clearance is required (DV welcome). Work on MoD sites means MOD nationality rules apply. A clean UK driving licence is essential, and you may occasionally drive a customer‑supplied vehicle to satellite locations.

The Role

• Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
• macOS (Mac & MacBook) setup and support.
• O365/Teams support; Apple/Android mobile device support.
• Wireless connectivity & fault diagnostics.
• Floorwalking/Tech Bar: walk‑up fixes, user coaching, great customer comms.
• OS housekeeping: shortcuts, printers, network drive mapping.
• Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).
• Basic Wintel/server: HP ProLiant Gen8‑Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
• Cisco: basic knowledge/troubleshooting on switches/ports.

Must Have

• Active SC (or re‑clearable) and able to meet MOD nationality requirements; DV advantageous.
• Proven deskside/field support experience; confident customer manner.
• Full UK driving licence; willingness to travel across London/satellite sites.
• Flexibility to work any shift within 07:00-19:00.

Nice to Have

• Apple Business Manager/Intune/SCCM exposure.
• ITSM tools (ServiceNow/Remedy).
• Vendor accreditations (HP/Dell/Lenovo).

Apply

Please reply with:

• CV (Word/PDF)
• Clearance status (SC/DV + dates)
• Availability/notice and day rate
• Home postcode (for travel)
• Best number/time for a quick call

We’re an equal opportunities agency and welcome applications from all suitably qualified candidates.