Field IT Support Engineer (SC)

Experis - ManpowerGroup; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT support agency in the UK is seeking a Field IT Support Engineer to provide deskside support for Windows and macOS in various locations across London. The role requires active SC clearance, a full UK driving license, and excellent customer service skills. Candidates should have experience in device setup and support, with a willingness to travel. Competitive rates are offered for this field-based contract.

Qualifications

• Active SC clearance and ability to meet MOD nationality requirements.
• Proven experience in deskside/field support with a customer-focused approach.
• Full UK driving license and flexibility to travel.

Responsibilities

• Provide deskside/field support for Windows and macOS devices.
• Assist with O365 and mobile device support.
• Conduct diagnostics and troubleshooting for connectivity issues.

Skills

Deskside/field support experience

Customer communication skills

Basic Cisco troubleshooting

Windows 10/11 support

macOS support

Tools

O365/Teams

ITSM tools

Job description

Field IT Support Engineer (SC) - London (Field-Based)

Rate: £180-£220 per day
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract | Start: ASAP

Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome).

Work on MoD sites means MOD nationality rules apply. Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations.

The role

• Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).

• macOS (Mac & MacBook) setup and support.

• O365/Teams support; Apple/Android mobile device support.

• Wireless connectivity & fault diagnostics.

• Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms.

• OS housekeeping: shortcuts, printers, network drive mapping.

• Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).

• Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.

• Cisco: basic knowledge/troubleshooting on switches/ports.

Must have

• Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous.

• Proven deskside/field support experience; confident customer manner.

• Full UK driving licence; willingness to travel across London/satellite sites.

• Flexibility to work any shift within 07:00-19:00.

Nice to have

• Apple Business Manager/Intune/SCCM exposure.

• ITSM tools (ServiceNow/Remedy).

• Vendor accreditations (HP/Dell/Lenovo).

Apply

Please reply with:

• CV (Word/PDF)

• Clearance status (SC/DV + dates)

• Availability/notice and day rate

• Home postcode (for travel)

• Best number/time for a quick call

We're an equal opportunities agency and welcome applications from all suitably qualified candidates.