Field Installations Manager - Chester Area

Wickes; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multichannel retailer in Chester seeks an experienced Field Installations Manager. You'll guide installation businesses, ensuring quality and compliance with health and safety. Build strong relationships with stakeholders and enhance service delivery. The role offers a competitive salary, company car, and a range of benefits including an annual bonus and flexible working options.

Benefits

Competitive salary plus company car

Annual bonus of up to 15%

Up to 35 days annual leave

Up to 10% matched employer pension contribution

20% colleague discount

Flexible working options

Qualifications

• Proven track record in managing teams effectively.
• Ability to build strong relationships with various stakeholders.
• Experience in customer service and satisfaction.
• Valid driving licence and willingness to travel.

Responsibilities

• Guide and support installation businesses across the North West.
• Ensure installation quality meets company standards.
• Build relationships with stores and customer service teams.
• Monitor health and safety compliance in installations.
• Identify improvements for service delivery.

Skills

Experience managing multi-location teams

Strong relationship building

Organizational skills

Understanding of health and safety guidelines

Customer-focused communication

Job description

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The role...

As a Field Installations Manager, you'll play a key part in delivering exceptional service to our customers and installers. Your main tasks will involve guiding and supporting a network of installation businesses across the North West area and finding and bringing in new installers to work with us. You'll be focused on building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers. A significant part of your role will be checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place. You'll also be responsible for making sure installers follow all health and safety guidelines. You'll be finding ways to make our service even better and helping to keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall. You'll be out and about, meeting people and making things happen!

Permanent and Full-time, 40 hours per week.

Location: Chester Area

About you...

We're looking for people with experience managing multi location teams, either out in the field or as a senior store manager. What's really important is that you have experience managing teams and getting good results. You should be able to talk clearly and build strong relationships with different people and be good at understanding customers, making sure they're happy. The ability to work well with others across the business is key. You'll need to be organised and able to follow guidelines, especially regarding health and safety and service delivery.

A valid driving license and the ability to travel are also necessary. Experience in home improvement installations is a bonus, but not a must-have. We value your ability to connect, engage and influence people.

What we offer...

• Competitive salary plus company car
• Annual bonus of up to 15%
• Up to 35 days of annual leave including 8 days of Bank Holiday
• Up to 10% matched employer pension contribution
• Other financial and wellbeing benefits include: 20% colleague discount, family friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

About us...

Wickes is a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.

Our unique culture means we believe in doing the right thing and help us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.