Field Engineer, IT Support Engineer

People Source Consulting Ltd; Scotland; On-site; GBP 23,000 - 28,000; Full time

Job summary

A technology recruitment agency is looking for a proactive Field Engineer to provide on-site IT support across multiple locations in Scotland. The role offers a salary of up to £28k and includes responsibilities such as diagnosing and repairing hardware, supporting server and network tasks, and ensuring safety compliance. Candidates must have a full UK driving licence and CompTIA A+ certification, along with strong interpersonal skills.

Benefits

Opportunities for professional development

Supportive team environment

Exposure to diverse technologies

Qualifications

• Ability to perform manual handling tasks.
• Full UK driving licence is essential.
• Experience in mentoring is a plus.

Responsibilities

• Diagnose and repair IT hardware including PCs, laptops, and printers.
• Support basic server, AV, telephony, and network tasks.
• Resolve OS and application incidents as required.

Skills

Customer-oriented

Communication skills

Organisational skills

Self-motivated

Technical documentation

Education

CompTIA A+ certification or equivalent

Tools

OS admin tools

Job description

Job Title: Field Engineer

Location: Livingston and surrounding areas sites to be covered

Employment Type: Full-Time

Salary up to £28k + Benefits

Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands‑on, fast‑paced environment and enjoy solving technical challenges, we'd love to hear from you.

Key Responsibilities

• Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
• Support basic server, AV, telephony, and network‑related tasks as required.
• Resolve operating system and application incidents in line with customer and manufacturer procedures.
• Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
• Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
• Manage part movements (RMA generation and returns) efficiently.
• Meet or exceed defined KPIs and SLA targets.
• Ensure compliance with site‑specific Fire, Security, and Health & Safety regulations.
• Accurately log all incidents and resolutions using the appropriate ITSM tools.
• Stay up to date with new technologies and maintain relevant certifications.
• Participate in 24/7 on‑call rota (where applicable) and perform overtime when required.
• Mentor junior engineers and contribute to team development.
• Maintain company assets and ensure technical documentation is current.
• Adhere to all company and customer policies and procedures.

Skills & Experience

• Professional, presentable, and customer‑oriented.
• Full UK driving licence (essential for site travel).
• Strong interpersonal and communication skills.
• Ability to obtain Government and/or Police Security Clearance (mandatory).
• Self‑motivated with excellent organisational skills.
• CompTIA A+ certification or equivalent experience.
• Proficient in OS admin tools, application support, and telephony.
• Comfortable working at height and performing manual handling tasks.
• Experience with technical documentation and mentoring is a plus.

Why Join Us?

• Work with a supportive and skilled team across diverse client environments.
• Gain exposure to a wide range of technologies and industries.
• Opportunities for professional development and certification.
• Be part of a company that values innovation, reliability, and customer satisfaction.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.