Field Engineer, IT Support Engineer

Experis - ManpowerGroup; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading staffing and workforce solutions company is looking for a proactive Field Engineer to provide on-site IT hardware and software support. This role involves diagnosing and repairing technical issues, ensuring service excellence, and adhering to safety regulations. The ideal candidate has CompTIA A+ certification, customer-oriented skills, and is comfortable with field travel across North West sites. Competitive salary and professional development opportunities offered.

Benefits

Opportunities for professional development

Supportive team environment

Exposure to diverse technologies

Qualifications

• Professional, presentable, and customer-oriented.
• Full UK driving licence (essential for site travel).
• Ability to obtain Government and/or Police Security Clearance (mandatory).
• Comfortable working at height and performing manual handling tasks.

Responsibilities

• Diagnose, repair, and maintain IT hardware including PCs, laptops, printers.
• Support basic server, AV, telephony, and network-related tasks.
• Resolve operating system and application incidents.
• Execute IMAC (Install, Move, Add, Change) projects.
• Manage part movements efficiently.
• Ensure compliance with site-specific regulations.
• Accurately log all incidents and resolutions.
• Stay up to date with new technologies.
• Participate in 24/7 on-call rota.
• Mentor junior engineers.

Skills

Customer-oriented

Strong interpersonal skills

Self-motivated

CompTIA A+ certification

Proficient in OS admin tools

Experience with technical documentation

Education

CompTIA A+ certification or equivalent experience

Job description

Job Title: Field Engineer

Location: North West sites to be covered

Employment Type: Full-Time

Salary up to £26k + Benefits

Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.

Key Responsibilities:

• Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
• Support basic server, AV, telephony, and network-related tasks as required.
• Resolve operating system and application incidents in line with customer and manufacturer procedures.
• Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
• Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
• Manage part movements (RMA generation and returns) efficiently.
• Meet or exceed defined KPIs and SLA targets.
• Ensure compliance with site-specific Fire, Security, and Health & Safety regulations.
• Accurately log all incidents and resolutions using the appropriate ITSM tools.
• Stay up to date with new technologies and maintain relevant certifications.
• Participate in 24/7 on-call rota (where applicable) and perform overtime when required.
• Mentor junior engineers and contribute to team development.
• Maintain company assets and ensure technical documentation is current.
• Adhere to all company and customer policies and procedures.

Skills & Experience:

• Professional, presentable, and customer-oriented.
• Full UK driving licence (essential for site travel).
• Strong interpersonal and communication skills.
• Ability to obtain Government and/or Police Security Clearance (mandatory).
• Self-motivated with excellent organisational skills.
• CompTIA A+ certification or equivalent experience.
• Proficient in OS admin tools, application support, and telephony.
• Comfortable working at height and performing manual handling tasks.
• Experience with technical documentation and mentoring is a plus.

Why Join Us?

• Work with a supportive and skilled team across diverse client environments.
• Gain exposure to a wide range of technologies and industries.
• Opportunities for professional development and certification.
• Be part of a company that values innovation, reliability, and customer satisfaction.