Field Engineer Ipswich

T-Tech; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT consultancy in the UK is seeking a Field Engineer to manage site visits primarily in Ipswich, London, and Colchester. The role demands exceptional customer service skills and a proactive problem-solving attitude. You'll ensure clients receive high-quality technical support while collaborating with a dedicated engineering team. Joining this dynamic workplace means enjoying competitive benefits including a strong emphasis on professional growth and well-being.

Benefits

Competitive Salary

Medical Cash Benefits

Pension Contributions

Life Assurance & Income Protection

Training & Development

Team Gatherings in London

Qualifications

• Proven customer service experience to keep clients happy.
• Enjoys learning and troubleshooting technical issues.
• Excited to grow and receive support for certifications.
• Clear and friendly communication with clients.

Responsibilities

• Conduct site visits across Ipswich, London, and Colchester.
• Resolve technical issues on-site and leave clients satisfied.
• Collaborate with the engineering team to maintain standards.
• Document work accurately to ensure seamless service.
• Build strong client relationships representing T-Tech well.

Skills

Customer service experience

Technical curiosity

Problem-solving skills

Strong communication skills

Education

Certifications like MS-900 and AZ-900

Tools

Active Directory

Windows

Linux

Job description

Field Engineer Ipswich

Location: Ipswich (occasional travel to London & Colchester)

Working Pattern: Hybrid

Are you looking for a field engineering role where every day is different where youre trusted to work independently and where your efforts have a direct impact on clients success

As a Field Engineer with T-Tech you will be part of a team of eight engineers. Youll conduct approximately four site visits per week covering Ipswich London and Colchester. Your role is client-facing technical and service-driven ensuring our customers get reliable high-quality support on site.

What Youll Do

• Travel regularly across our core areas Ipswich London and Colchester carrying out around four site visits each week and keeping every day varied and interesting.
• Deliver exceptional customer service acting as the first point of contact on-site resolving technical issues quickly and professionally and leaving clients with a positive experience.
• Work closely with the wider engineering team sharing knowledge and supporting one another to maintain our high standards of delivery.
• Troubleshoot diagnose and escalate issues where necessary making sure nothing slips through the cracks.
• Document your work accurately helping to keep our records up-to-date and our service seamless.
• Represent T-Tech with professionalism building strong relationships with clients and ensuring they feel supported.

What We’re Looking For

Were looking for a proactive people-focused problem solver who is excited to make an impact. Youll bring :

• Proven customer service experience you know how to keep clients happy and turn challenges into positive outcomes.
• A natural technical curiosity you enjoy learning troubleshooting and finding smart solutions quickly.
• A growth mindset certifications like MS-900 and AZ-900 are a plus but if you dont have them yet well support you to get there.
• Strong communication skills you can explain technical issues in a clear friendly way and build trust with clients.

Benefits

Why Join T-Tech

At T-Tech we believe in rewarding talent fostering growth and creating an environment where you can thrive. Heres what we offer :

• Competitive Salary We value your skills and experience so we ensure youre rewarded accordingly.
• Medical Cash Benefits Because your well-being matters. Get support for everyday healthcare costs.
• Pension Contributions We match your contributions up to 4% of your salary helping you plan for the future.
• Life Assurance & Income Protection Peace of mind for you and your loved ones.
• A Learning-Focused Environment Work alongside experts in cutting-edge technology and stay ahead of the curve.
• Training & Development We invest in your growth providing opportunities to expand your skill set.
• Team Gatherings in London Connect with colleagues celebrate successes and collaborate in person at our exciting all-hands events three times a year.

At T-Tech you wont just have a jobyoull have a career in an innovative dynamic and supportive workplace where your contributions truly make a difference.

About T-Tech

T-Tech is one of the UKs fastest-growing IT consultancy support and cloud service providers specialising in SMEs within the accountancy and professional services sectors. Our mission is to help businesses embrace innovation enhance productivity and gain a competitive edge through cutting-edge technology solutions.

We operate across six key service areas :

• Business Consultancy
• IT Support
• Technical Consultancy
• Cloud Networks and Security
• Intelligent Automation
• Communications

At T-Tech we foster a working environment that is both professionally rewarding and enjoyable. By joining our team you will be part of a company that values expertise collaboration and continuous improvement.

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type: Full-Time

Experience: years

Vacancy: 1