Field Engineer, Field Service Technician, Epos Engineer

Experis; Tyseley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technical services company in the United Kingdom is seeking a Field Service Technician to maintain and repair managed print devices. The role involves delivering high-quality technical support on client sites and requires strong fault-finding skills, a full UK driving licence, and a customer service mindset. The technician will respond to service calls, diagnose faults, and keep accurate service records, ensuring high uptime and performance for clients.

Benefits

Competitive Salary

Benefits

Qualifications

• Proven experience maintaining monochrome and colour MFPs.
• Confident with network connectivity and printer setup.
• Strong fault-finding and diagnostic skills.
• Full UK Driving Licence required.

Responsibilities

• Respond to field service calls promptly at client premises.
• Diagnose and repair faults on-site with minimal disruption.
• Maintain accurate service records using PDA tools.
• Keep spare parts kit organized and stocked.

Skills

Maintenance of MFPs

Network connectivity

Fault-finding

Communication skills

Job description

Field Service Technician - Managed Print Services

📍 Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits

Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base.

As a Field Service Technician, you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction - all while working safely and efficiently within agreed service levels.

Key Responsibilities

• Respond to field service calls at client premises promptly and effectively.
• Diagnose and repair faults on-site with minimal disruption to clients.
• Keep accurate service records using PDA tools and communicate with call control regularly.
• Maintain a well-stocked and organised spare parts kit (vehicle or on-site).
• Regularly sync your laptop with our SharePoint cloud system.
• Attend training sessions (including online modules) to stay up to date with latest products and technologies.
• Liaise with colleagues across departments to ensure smooth service delivery.
• Report recurring technical issues and client concerns via our escalation channels.
• Adhere strictly to client health & safety procedures and site processes.

Skills & Experience Required

• Proven experience maintaining and repairing monochrome and colour MFPs (low, mid, high volume).
• Confident with network connectivity and basic printer setup (e.g., installing print drivers, simple network connections).
• Strong fault-finding and diagnostic skills.
• Full UK Driving Licence - essential.
• Must be eligible to obtain Government and/or Police Security clearance - no exceptions.
• Excellent communication and interpersonal skills.
• Able to work independently, under pressure, and to tight deadlines.
• 'Can Do' attitude with a strong customer service mindset.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas