Field Engineer Apprenticeship

Virgin Media; Greater London; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading telecommunications company in Greater London is offering an apprenticeship for a Telecoms Field Operative. This role involves working on telecom networks, conducting risk assessments, and installing components while earning a starting salary of £26,500, with potential to rise to £29,000 upon completion. Candidates will also develop valuable skills through a structured training program, culminating in a recognized qualification.

Benefits

25 days holiday, increasing to 28 days after 5 years

Flexible benefits package

Bupa healthcare

Up to 26 weeks' paid maternity & adoption leave

Generous paternity and neonatal leave

Qualifications

• Must be comfortable with physical, hands-on work in changing environments.
• Willingness to learn and grow in a skilled role.

Responsibilities

• Carry out a risk assessment before starting work activities.
• Work on and in various connection points in the telecoms network.
• Fault-find and problem-solve on the telecom network.
• Install and test components of the telecom network.

Skills

Communication skills

Attention to detail

Customer care skills

Problem solving skills

Physical fitness

Education

Functional Skills in English and maths

Job description

• Carry out a risk assessment before starting work activities. Follow method statements.
• Identify the structure and composition of telecom network cables.
• Work from and interpret telecom network plans to identify plant or location.
• Work on and in various connection points in the telecoms network.
• Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
• Select and use the appropriate equipment on a telecom network.
• Install and test components of the telecom network.
• Fault-find and problem-solve on the telecom network.
• Maintaining safety standards whilst working towards the task objectives.
• Use personal protective equipment in a safe and appropriate manner.
• Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
• Identify and take appropriate actions when working around other utilities services.
• Working as an individual or as a member of a team to achieve defined goals.
• Carry out a risk assessment before starting work activities. Follow method statements.
• Identify the structure and composition of telecom network cables.
• Work from and interpret telecom network plans to identify plant or location.
• Work on and in various connection points in the telecoms network.
• Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
• Select and use the appropriate equipment on a telecom network.
• Install and test components of the telecom network.
• Fault-find and problem-solve on the telecom network.
• Maintaining safety standards whilst working towards the task objectives.
• Use personal protective equipment in a safe and appropriate manner.
• Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
• Identify and take appropriate actions when working around other utilities services.
• Working as an individual or as a member of a team to achieve defined goals.
  This Level 2 Telecoms Field Operative apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you'll spend approximately 20% of your working hours completing learning with one of our training providers
• The programme is fully funded by us, and we'll support you from day one
• If required, you'll also complete Functional Skills in English and maths, Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Physical fitness
• We're Virgin Media O2. For over 20 years, we've grown our business on pioneers and big thinkers - and we remain at the cutting edge of fibre‑optic technology today. Through our multi award‑winning services, we connect millions of homes and businesses across the UK and Ireland. When it comes to employment vs education, our Apprentice Schemes don't make you choose! We're about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don't believe us? 89% of our Future Careers workforce feel they have good opportunities to learn and grow at Virgin Media O2! We know what it means to be part of a team. Your job is more than the role you have, and we're here to support you. We're one team, with three values: - We're brave. We all play a part in making things happen for our customers and each other, learning from our setbacks and pushing ourselves to be
  EMBRACE THE TECH REVOLUTION Our Field Engineers are the experts who dazzle our customers, by installing or fixing products in their homes and businesses while offering advice. Grow your potential as a Field Technician Apprentice and join us in connecting communities through our technology, earning £26,500 and gaining a qualification.
• Wage £26,500 a year Check minimum wage rates (opens in new tab) You'll receive a starting salary of £26,500, rising to £29,000 upon completion. After a qualifying period, we'll also enter you into a Regional Bonsu Scheme.
• Training course Telecoms field operative (level 2) Hours You'll work an average of 37.5 hours per week on a rolling pattern, with shifts scheduled between 8am and 8pm. Once training is complete, you'll move to a 4-days-out-of-7 working week. 38 hours a week Start date Wednesday 6 May 2026 Duration 1 year 1 month, By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including:
• Running & installing cables across different sites
• Adjusting signal levels and connections
• Configuring our advanced equipment
• Working at heights to install and update equipment on poles
• Working outdoors in all weather conditions - make sure you're comfortable with physical, hands‑on work in changing environments
• Got a full driver's licence that allows you to drive one of our vans? Perfect! You'll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You'll also help expand our business by encouraging referrals - earn a £50 bonus for every new customer!, the best. - We're real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers. - We're together. We're a high‑performing team. Inclusivity and our customers come first in everything we do. An apprenticeship with us means gaining valuable experience in your role while working towards a nationally recognised qualification. Around 20% of your working hours will be dedicated to learning with one of our training providers, which we fully fund, so you can earn while you learn at no cost to you! We're excited about your future too. Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to succeed with us. We've got unmissable opportunities across all areas of our business, with all our roles leading into a permanent contract after completion. We've worked hard to give every stage of our application process fair and inclusive. You'll be seen for your skills, strengths and motivation - nothing more, nothing less. Our process consists of an application form, an online exercise, a telephone interview, a coaching call and an assessment centre. Each stage is reviewed by real people so there's no artificial intelligence making decisions on our candidates.
• Join us on one of our Apprenticeships and let's grow together!, 25 days holiday, increasing to 28 days after 5 years, plus your birthday off - Flexible benefits package - Bupa healthcare - Up to 26 weeks' paid maternity & adoption leave, plus generous paternity and neonatal leave … and plenty more.