Field Engineer Apprenticeship

Virgin Media; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading telecommunications company is looking for a Field Technician Apprentice to deliver top-notch installation and maintenance services for their broadband and TV products. The role offers a starting salary of £26,500, with opportunities for growth and qualifications. Candidates should possess strong communication and problem-solving skills, and be physically fit to handle various working conditions. Join the team and make a difference in connecting communities across the UK.

Benefits

25 days holiday, increasing to 28 after 5 years

Flexible benefits package: Bupa healthcare

Paid maternity and paternity leave

Qualifications

• Ability to work in various weather conditions and physically demanding environments.
• Full UK driving license to operate company vehicles.

Responsibilities

• Run and install cables across different sites.
• Adjust signal levels and connections.
• Configure advanced telecom equipment.
• Work at heights and in various environments safely.
• Perform risk assessments before work activities.

Skills

Communication skills

Attention to detail

Customer care skills

Problem solving skills

Physical fitness

Job description

Overview

As a Field Technician Apprentice, you'll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including:

Responsibilities

• Running & installing cables across different sites
• Adjusting signal levels and connections
• Configuring our advanced equipment
• Working at heights to install and update equipment on poles
• Working outdoors in all weather conditions - make sure you're comfortable with physical, hands‑on work in changing environments
• Got a full driving licence that allows you to drive one of our vans? Perfect! You'll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You'll also help expand our business by encouraging referrals - earn a £50 bonus for every new customer!
• Carry out a risk assessment before starting work activities. Follow method statements.
• Identify the structure and composition of telecom network cables.
• Work from and interpret telecom network plans to identify plant or location.
• Work on and in various connection points in the telecoms network.
• Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
• Select and use the appropriate equipment on a telecom network.
• Install and test components of the telecom network.
• Fault‑find and problem‑solve on the telecom network.
• Maintaining safety standards whilst working towards the task objectives.
• Use personal protective equipment in a safe and appropriate manner.
• Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
• Identify and take appropriate actions when working around other utilities services.
• Working as an individual or as a member of a team to achieve defined goals.

Qualifications & Skills

• Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Physical fitness

About Us

We're Virgin Media O2. For over 20 years, we've grown our business on pioneers and big thinkers - and we remain at the cutting edge of fibre‑optic technology today. Through our multi award‑winning services, we connect millions of homes and businesses across the UK and Ireland.

When it comes to employment vs education, our Apprentice Schemes don't make you choose! We're about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don't believe us? 89% of our Future Careers workforce feel they have good opportunities to learn and grow at Virgin Media O2!

We know what it means to be part of a team. Your job is more than the role you have, and we're here to support you. We're one team, with three values: We're brave. We all play a part in making things happen for our customers and each other, learning from our setbacks and pushing ourselves to be better. We're real. Our purpose keeps us true and transparent, as we deliver on our promised to each other and our customers. We're together. We're a high‑performing team. Inclusivity and our customers come first in everything we do.

EMBRACE THE TECH REVOLUTION. Our Field Engineers are the experts who dazzle our customers, by installing or fixing products in their homes and businesses while offering advice. Grow your potential as a Field Technician Apprentice and join us in connecting communities through our technology, earning £26,500 and gaining a qualification.

Salary & Benefits

Wage £26,500 a year. You’ll receive a starting salary of £26,500, rising to £29,000 upon completion. After a qualifying period, we’ll also enter you into a Regional Bonsu Scheme.

Benefits include 25 days holiday, increasing to 28 days after 5 years, plus your birthday off.

Flexible benefits package: Bupa healthcare. Up to 26 weeks’ paid maternity & adoption leave, plus generous paternity and neonatal leave … and plenty more.

Hours & Schedule

You’ll work an average of 37.5 hours per week on a rolling pattern, with shifts scheduled between 8 am and 8 pm. Once training is complete, you’ll move to a 4‑days‑out‑of‑7 working week. 38 hours a week.

Training course: Telecoms field operative (level 2).

Start Date & Duration

Start date: Wednesday 8 April 2026.

Duration: 1 year 1 month, the best.