Field Engineer

Action for Children; Taunton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Over 7 weeks paid leave (buy/sell)

Well-being day

Cycle to work scheme

Professional training opportunities

Flexible family leave packages

Pension up to 7%

Blue Light Card discounts

Job summary

Action for Children seeks an IT Field Engineer to join our Technology team in the South West England region. You will attend sites, deliver hands-on IT support, and help maintain the technical infrastructure across multiple locations.

The role demands strong troubleshooting skills, expertise in Windows/365/Azure/AD, and a valid UK driving licence. We offer training, flexible leave options, and a secure pension plan as part of our benefits.

Qualifications

• Exceptional customer service skills with troubleshooting, diagnosing, and solving complex computer problems.
• Familiar with Help Desk/ticketing systems.
• Experience in a technical field-based role.
• Strong knowledge of computer hardware and networks; troubleshooting hardware/software issues.
• Proficient with MS-Windows, Office 365, Azure and AD.
• Experience in provisioning/troubleshooting Wi‑Fi and basic networking (Cat5/6).
• Experience in care-setting desirable.
• Foundation ITIL qualification (or equivalent).
• Qualifications/experience with standards like ISO27001, DPA 2018, GDPR.
• UK Driving Licence essential for the role.

Responsibilities

• Represent a professional front-facing service to Action for Children staff across the South West England area.
• Provide technically focused support and solutions on-site.
• Oversee commissioning/de-commissioning of sites with technical input and resources.
• Support Service Desk with remote assistance when not in the field.
• Maintain professional development through research of current tech developments.
• Apply continuous improvements to service and processes.
• Provide direction to less experienced IT staff.
• Build strong relationships with remote users and represent the IT department.

Skills

Customer service

Troubleshooting

Help Desk

IT knowledge

Windows OS

Office 365

Azure

Active Directory

Wi-Fi provisioning

Networking

Cat5/6 cabling

UK Driving Licence

Education

Foundation ITIL qualification

Tools

MS-Windows

Office 365

Azure

Active Directory

Job description

Field Engineer.

Salary: £31,500 per annum plus Company Van.

Location: South West England.

Contract: Permanent – 35 hours per week.

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave.
• 1 well-being day per year.
• Cycle to work scheme.
• Excellent training and the opportunity to undertake professional training for some roles.
• Flexible maternity, paternity, and adoption packages.
• Up to 7% employer pension contribution and life assurance cover.
• Blue Light Card eligibility with discounts at 15,000 national retailers.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Join Our Technology Team as an IT Field Engineer!

Are you enthusiastic, technically skilled, and ready to make a difference? We are looking for an IT Field Engineer to join our dynamic Technology team. If you have great technical ability, a lateral thinker able to flex and adapt to various situations and want to be part of a successful and energetic team we would love to hear from you!

How you'll help to create brighter futures

• Representing a professional front facing service to Action for Children staff across the South West England area.
• Responsible for attending sites, providing technically focused support and solutions.
• Oversee the commissioning and de-commissioning of sites providing technical input and resource.
• Support the Service Desk in providing remote support when not out in the field.
• Maintain professional development through research of recent and relevant developments in Technology.
• Apply continuous improvements to service and processes.
• Provide direction and guidance to less experienced IT staff.
• Develop strong relationships with remote service users and being the Ambassador for the Action for Children IT department.

Let's talk about you

• Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex computer related problems.
• Familiar with the use of Help Desk/ticketing systems.
• Experience of working in a technical field-based role.
• Strong working knowledge of computer hardware and networks with expertise in troubleshooting hardware and software issues.
• Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory.
• Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling etc.
• Experience in working in care-setting (desirable but not essential).
• Foundation Qualification in ITIL (or equivalent experience).
• Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 2018 and GDPR.
• UK Driving Licence is essential for this role.

Please see the Job Description attached below for the full list of accountabilities and requirements.

Closing Date: Wednesday 18th November 2026 at 5pm.

Interviews will be held week commencing 23rd November 2026.

Our Commitment to Equity, Inclusion and Anti-Racism

At Action for Children, we are committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we are taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under-represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

Want to know more about Action for Children?

Find us on LinkedIn, Facebook or YouTube to get to know us better.

JOB DESCRIPTION

See below for further information about working with us:

AfC Commitment Statement