Field Engineer

Reed; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company in Crawley is seeking a Field Service Engineer to deliver high-quality on-site repairs and foster strong relationships with local customers. The ideal candidate will be hands-on and possess excellent problem-solving skills, ensuring machinery reliability. This role requires professional representation and effective communication with customers while adhering to safety standards.

Qualifications

• Hands-on experience with hydraulic components.
• Ability to diagnose faults and perform repairs on-site.
• Strong customer service skills.

Responsibilities

• Deliver fast, high-quality on-site repairs.
• Maintain communication with central team regarding job details.
• Engage local customers and distribute marketing materials.

Job description

Overview

As a Field Service Engineer, you’ll be at the heart of our customer service — diagnosing faults, repairing and replacing hydraulic components on-site, and keeping critical machinery up and running. Your role is hands-on, fast-paced, and essential to ensuring our customers can rely on us when they need support most.

Alongside the repair work, you’ll also help strengthen our local presence by building relationships with customers in your area, maintaining visibility, and supporting Project Goldilocks – our initiative focused on developing strong local customer bases. This may include checking in with customers, leaving catalogues or information, and ensuring we’re front of mind when they need us.

Success in the role is measured not only by the quality and efficiency of your repairs, but also by meeting key performance indicators such as job volumes, average job values, and customer satisfaction. Together, these ensure we continue to deliver an exceptional service while helping the business grow in a sustainable way.

Key responsibilities

• Represent the company to the highest standards with a professional appearance, clean van, and positive customer interactions.
• Deliver fast, high-quality on-site repairs and replacements, ensuring machines are made serviceable as quickly as possible.
• Use the correct app and platform to accurately log jobs, parts, photos, and details — ensuring records are complete and customer communication is clear.
• Maintain clear and consistent communication with the central team, ensuring updates, job details, and information are shared in line with agreed processes.
• Consistently engage local customers, maintaining regular presence, and distributing catalogues/leaflets to strengthen awareness and loyalty.
• Work safely at all times, completing Risk Assessments and SSOW before any job and adhering to customer site rules.
• Feedback opportunities for improvement and support compliance with audits and quality management systems.
• Support the wider engineer team with your technical experience and commercial insight to build a cohesive network of high performing engineers that deliver best in class technical solutions.