Field Engineer

Pyramid Search; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic engineering firm is seeking a Field / Customer Engineer in Carlisle. The role involves diagnosing faults, repairing ATMs, and providing excellent customer service. Ideal candidates should have mechanical and electrical aptitude, enjoy problem-solving, and have a good knowledge of Windows operating systems. Comprehensive training will be provided, alongside competitive benefits including a company vehicle, tools, and 30 days holiday per year.

Benefits

Company vehicle

Fuel card

30 days holiday per year

Tools and equipment provided

Uniform and PPE provided

Qualifications

• Experience in IT, computer/mechanical repair is preferred.
• Able to work independently with minimal supervision.
• Enjoys taking things apart and putting back together.

Responsibilities

• Diagnosing faults and making repairs on ATMs.
• Installation and maintenance of equipment in assigned territory.
• Taking ownership of customer issues until resolved.

Skills

Problem-solving skills

Mechanical aptitude

Electrical aptitude

Windows operating systems knowledge

Job description

This great organisation has an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given.

The role will be to look after and work in and around the Carlisle area.

Experience mending white goods has great transferable skills for this role and equally, a good level of mechanical / electrical aptitude is ideal for this position.

Also, if you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems or generally enjoy taking things apart, mending and putting back together again, this could be a great opportunity for you.

The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Key Responsibilities

• Diagnosing faults, making repairs, and replacing modules on ATMs.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
• Taking responsibility and ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and in compliance with agreed upon Service Level Agreements.

Candidate Requirements

• Able to work on your own with minimal supervision and be able to manage your time effectively and pro-actively.
• Good level of mechanical / electrical aptitude.
• Experience preferred with Windows operating systems.
• Experience is preferred in break/fix, IT, computer/mechanical repair, and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together.
• Have good problem-solving skills.
• Can work well under pressure.
• Full UK driving licence.

There are shift patterns which are very reasonable and are listed below.

• 5 days working, 2 days off, with a day off either side if working over the weekend.
• Typical shift hours are: 8am - 5pm, 9:30am - 6pm, 12pm - 9pm.

This role comes with a company vehicle which can be used for personal use and a fuel card. Tools, laptop, Android phone, and all other required tools are provided. Uniform and PPE are also provided. Excellent company benefits, which include 30 days holiday per year (inc BH), are offered.