Field Enablement Specialist - Communications

11310 Expedia.com Ltd.; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Expedia Group is seeking a proactive content and communications professional to turn business priorities into engaging learning experiences. You will develop eLearning, quick-reference guides, job aids, and partner-facing materials across channels for global teams.

The role includes coordinating events, planning communications, and measuring impact. You will collaborate with SMEs and stakeholders, translating complex products into clear content, while using tools like Articulate, PowerPoint,

Qualifications

• Proficient written and verbal communication skills, including professional editing and proofreading.

Responsibilities

• Respond to stakeholder requests accurately, professionally, and in a timely manner.
• Create training and partner-facing content in multiple formats, including eLearning modules, PowerPoint presentations, videos, job aids, and quick-reference guides.
• Translate complex products, processes, tools, and policies into clear, engaging learning materials for supply commercial teams and external partners.
• Support the full content development lifecycle, from gathering requirements and drafting storyboards or scripts through review, revision, and publication.
• Create, edit, and proofread routine communications and learning materials using audience-appropriate language and tone.
• Support communication plans, timelines, schedules, channel strategies, and initial content drafts.
• Use authoring, media, design, and AI-enabled tools to research, draft, design, and produce accessible, on-brand content.
• Track project milestones and keep stakeholders informed of progress, risks, and timeline changes.
• Collaborate with team members, subject matter experts, and stakeholders to identify project requirements, resources, audiences, and communication channels.
• Conduct basic research and data analysis, summarize findings, and support measurement and channel-testing activities.
• Support logistical planning and execution for events, training sessions, and field experiences.
• Gather feedback from the field and share suggestions that improve team processes, content quality, and ways of working.

Skills

Written communication

Education

Bachelor's degree in communications, marketing, business

Tools

Articulate

PowerPoint

Canva

Video-editing software

Claude

Glean

Job description

Introduction to the Team

As part of this team, you will help turn business priorities, products, tools, and processes into clear, engaging, and accessible learning and communications experiences. You will support content development, communication planning, project coordination, and event execution across multiple audiences and channels.

Key Responsibilities

• Respond to stakeholder requests accurately, professionally, and in a timely manner..
• Create training and partner-facing content in multiple formats, including eLearning modules, PowerPoint presentations, videos, job aids, and quick-reference guides..
• Translate complex products, processes, tools, and policies into clear, engaging learning materials for supply commercial teams and external partners..
• Support the full content development lifecycle, from gathering requirements and drafting storyboards or scripts through review, revision, and publication..
• Create, edit, and proofread routine communications and learning materials using audience-appropriate language and tone..
• Support communication plans, timelines, schedules, channel strategies, and initial content drafts..
• Use authoring, media, design, and AI-enabled tools, such as Articulate, PowerPoint, Canva, video-editing software, Claude, and Glean, to research, draft, design, and produce accessible, on‑brand content..
• Track project milestones and keep stakeholders informed of progress, risks, and timeline changes..
• Collaborate with team members, subject matter experts, and stakeholders to identify project requirements, resources, audiences, and communication channels..
• Conduct basic research and data analysis, summarize findings, and support measurement and channel‑testing activities, connecting content to adoption, efficiency, and win‑rate outcomes where possible..
• Support logistical planning and execution for events, training sessions, and field experiences..
• Gather feedback from the field and share suggestions that improve team processes, content quality, and ways of working.

Experience and Qualifications Required

• 0–2 years of related experience in employee communications, corporate communications, marketing, content development, project coordination, or a related field..
• Bachelor’s degree in communications, marketing, business, or a related field; or equivalent related professional experience..
• Proficient written and verbal communication skills, including professional editing and proofreading..
• Experience creating presentations, documents, or other communication materials..
• Familiarity with project coordination, timeline tracking, workplace tools, and software..
• Ability to organize information, learn new tools and processes, and communicate foundational concepts clearly to different audiences..
• Ability to work both collaboratively and autonomously, seeking guidance when alignment or issue resolution is needed.

Preferred

• Experience developing eLearning, videos, job aids, quick-reference guides, or other learning content..
• Familiarity with Articulate, Canva, video‑editing software, Claude, Glean, or similar authoring and AI‑enabled tools..
• Experience supporting events, employee experiences, partner communications, or audience segmentation..
• Familiarity with communication planning, content measurement, data collection, or channel testing.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia, Hotels.com, and Vrbo – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact. Our email domain is @expediagroup.com.