Field Dispatch Services Administrator

TN United Kingdom; United Kingdom; On-site; GBP 26,000 - 28,000; Full time

Job summary

Join a leading IT support company as a Field Dispatch Services Administrator in Reading. You will coordinate field service operations, ensuring customer satisfaction while managing schedules and dispatching engineers. This role requires strong organizational skills and excellent communication abilities. The company offers a competitive salary and opportunities for personal and professional development in a diverse work culture.

Benefits

Unlimited personal and professional development opportunities

Diverse and inclusive work culture

Qualifications

• 2-4 years of experience in coordination or customer service.
• Strong organizational and multitasking skills.

Responsibilities

• Coordinate daily schedules and dispatch engineers.
• Monitor work orders and ensure SLAs are met.
• Handle customer inquiries and service issues.

Skills

Organizational Skills

Communication

Multitasking

Tools

Scheduling Software

Microsoft Office

Job description

Social network you want to login/join with:

Field Dispatch Services Administrator, United Kingdom

ESP Global Services

Location:

Reading HQ, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8eae4d12143f

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join ESP Global Services as a Field Dispatch Services Administrator at our Reading HQ. Be part of a dynamic, global IT support team! Your role will involve coordinating field service operations, ensuring smooth service delivery, and maintaining customer satisfaction.

Key Responsibilities:

• Coordinate daily schedules and dispatch engineers to customer sites.
• Monitor work orders, ensuring timely completion and SLAs are met.
• Act as the main point of contact between customers, field staff, and internal teams.
• Track inventory and ensure field engineers have necessary tools and equipment.
• Handle customer inquiries, complaints, and service issues efficiently.
• Assist with administrative duties, ensuring accurate records and reports.
• Ensure compliance with health and safety and company policies.

What We’re Looking For:

• 2-4 years of experience in coordination, scheduling, or customer service, preferably in a technical services environment.
• Strong organizational and multitasking skills.
• Excellent communication skills (verbal and written) for customer and team interactions.
• Proficiency in scheduling software, call management systems, and Microsoft Office.
• A customer-centric mindset with the ability to work under pressure.

What We Offer:

• Competitive salary (£26,000 - £28,000 per annum)
• Access to unlimited personal and professional development opportunities.
• A diverse and inclusive work culture with growth prospects.

About ESP:

With over 30 years in IT support, ESP provides tailored solutions worldwide. We are dedicated to developing our people and delivering exceptional service to our clients. If you're eager to grow your IT career and thrive in dynamic environments, let’s connect!

Join a team that values excellence — our ISO 9001 certification reflects our commitment to quality and superior customer service.