Field Collections Agent

Midland Credit Management; City of Edinburgh; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services company is seeking a Field Collections Agent to engage with customers in their homes to help find financial solutions. Candidates should have a full UK driving licence, a clear criminal record, and be tech-savvy. This full-time role offers a salary between £27,965 and £35,765 per annum along with flexible working hours and various benefits including bonuses and training opportunities.

Benefits

31 days holiday (incl. bank holidays)

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses (£200–£400 typical)

Comprehensive 5-week induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Full UK driving licence with access to a vehicle.
• Clear criminal record, no CCJs, IVAs, or bankruptcies in the last 6 years.
• Comfortable working independently and using technology.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients.
• Accept payments, set up repayment plans, and re-engage customers.
• Educate customers about non-payment consequences.
• Use an iPad to update account outcomes in real time.

Skills

Independent working

Customer engagement

Empathy

Tech-savvy

Job description

Field Collections Agent

Start date 12th January 2026

Location: Within a 90‑minute travel radius of your home (applicants must reside within Edinburgh)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re‑engage customers with client services
• Educate customers about the potential consequences of non‑payment
• Use an Orbit‑supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently

Job Type: Full‑time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD