Field Care Supervisor

Cera Care; Stoke-on-Trent; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday entitlement + bank

Company pension scheme

Employee Assistance Programme

Free uniform

Mileage allowance

Mobile phone and other required tech

Job summary

Cera is seeking a Field Care Supervisor to act as an ambassador and extension of our family. You will supervise carers, build care plans, assess clients, and shadow carers to monitor care quality. Expect 75–95% field-based work with 25–5% office time for administration.

Join a fast-growing technology-enabled care provider focused on dignity, independence, and high-quality support in the community. NVQ desirable but not essential; training and development are provided.

Qualifications

• Experience in the adult social care sector with a focus on quality and safety.
• Passionate about delivering high-quality care and improving outcomes.
• Excellent communication skills and ability to work in a field-based setting.

Responsibilities

• Supervise carers and ensure delivery of safe, quality care.
• Complete meet & greet for new care packages.
• Complete care plans and reviews; conduct risk assessments.
• Audit MAR charts and log books; perform carer spot checks.
• Interview carers and support with compliance.
• Attend provider meetings and support business opportunities.
• Be hands-on with carers and participate in out-of-hours on-call.
• Participate in team meetings; maintain local area knowledge.

Skills

Excellent knowledge of care sector

Good communication skills

Good IT skills

Organised

Fully flexible

Local knowledge of area

Education

NVQ desirable

Tools

Mobile phone

Job description

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.,

• Responsible for the ongoing supervision on carers
• Ensuring customers' requirements are met
• Ensure your team are skilled and able to deliver a safe quality of care
• Complete meet & greet of all new packages
• Local knowledge of area
• Complete care plans and reviews of them
• Risk assessments
• Audits of MAR charts and Log books
• Complete carer spot checks and field supervisions
• Conducting Carer Interviews and supporting with compliance
• Attend provider meetings and support with business opportunities
• Hands on carer
• Take part in Out of hours on call
• Engage in team meetings
  Fully flexible
• Proven work history
• Excellent knowledge of care sector
• Passionate
• Good communication skills
• Good IT skills
• Organised
• NVQ desirable but not essential
  NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Mileage Allowance
• Free uniform
• Service and recognition rewards

About Cera Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.