Field Care Supervisor

Silverlight Care Ltd T/A Home Instead Eastbourne and Hailsham; Polegate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading home care provider is seeking a Field Care Supervisor in Polegate, UK. The role involves overseeing care delivery, conducting quality assurance, and supporting Care Professionals to maintain high care standards. Candidates should have a Level 3 NVQ in Health and Social Care and proven experience in the care sector. This position offers a rewarding opportunity to make a genuine difference in people's lives.

Qualifications

• Proven experience in the care sector delivering personal care services.
• Experience working with MAR sheets (eMar) and medication management in a supervisory capacity.
• Confidence with care management technology and ability to train others.

Responsibilities

• Oversee care delivery and conduct quality assurance.
• Manage and audit client care plans using digital care planning systems.
• Mentor and support the Care Professional team.

Skills

Communication skills

Care management technology

Knowledge of health and social care legislation

Relationship building

Organisational skills

Education

Level 3 NVQ in Health and Social Care

Tools

Microsoft Office

Google Suite

Home Instead software

People Planner

Job description

Why Choose Home Instead?

Join a company that truly values making a difference in people's lives. Home Instead Eastbourne and Hailsham were established in 2015 and we are the first home care provider in East Sussex to have been rated as OUTSTANDING by the Care Quality Commission. We deliver personalised, relationship-led support that helps individuals maintain their independence and dignity in the comfort of their own homes.

Job Description

As a Field Care Supervisor, you'll play a vital role in maintaining our high standards of care while supporting both our clients and Care Professionals. You'll be responsible for overseeing care delivery, conducting quality assurance, and building meaningful relationships with clients and their families.

Some of the Things You'll Be Doing

• Support care consultations and service reviews, creating comprehensive client support plans
• Conduct staff supervisions and client quality assurance visits
• Manage and audit client care plans using our digital care planning systems
• Maintain accurate records on Home Instead software and People Planner
• Facilitate introductions between clients and Care Professionals
• Build strong relationships with clients, families, and healthcare professionals
• Mentor and support our Care Professional team
• Participate in on-call duties to ensure continuous support
• Ensure compliance with equality, diversity, and health & safety policies

Essential Requirements

• Level 3 NVQ in Health and Social Care (or equivalent qualification)
• Proven experience in the care sector delivering personal care services
• Experience working with MAR sheets (eMar) and medication management in a supervisory capacity
• Strong knowledge of health and social care legislation and regulations
• Excellent communication skills with natural ability to build rapport
• Confidence with care management technology and ability to train others
• Proficiency with IT systems including Microsoft Office or Google Suite
• Full UK driving licence and access to own transport
• Flexible, organised approach to meet business needs

Additional Information

Ready to make a difference?

If you're looking for a rewarding role where you can directly impact the quality of care for vulnerable adults while developing your career in health and social care, we'd love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.