Field-Based HVAC Technician – Company Vehicle

Trane Italia; Basingstoke; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Company van

Competitive salary

Pension

Healthcare

Wellbeing platforms

Structured induction and development

Job summary

Trane Italia is seeking a field-based Service Technician to provide on-site maintenance and technical support at client locations. You will diagnose system issues, perform preventative maintenance, and assist with warranty tasks as part of our maintenance contracts, ensuring high service standards for customers.

You will work with the service desk, sales and operations, maintain strong customer relationships, and use diagnostic software and MS Office tools to report on work orders.

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Responsibilities

• Diagnose system problems during service at customer sites.
• Carry out Planned Preventative Maintenance and warranty work.
• Build and maintain relationships with customers as a trusted contact.
• Collaborate with service desk, sales, and operations for insights.
• Use software and tools to diagnose and repair units.
• Generate reports on completed invoiced work orders.
• Communicate updates to supervisors and customers for improvement.

Skills

Customer service

Communication skills

Analytical thinking

Problem-solving

MS Office

Diagnostic software

UK driving licence

Tools

Diagnostic software

Apps

MS Office Suite

Job description

Trane Italia is seeking a field-based Service Technician to provide on-site maintenance and technical support at client locations. You will diagnose system issues, perform preventative maintenance, and assist with warranty tasks as part of our maintenance contracts, ensuring high service standards for customers.

You will work with the service desk, sales and operations, maintain strong customer relationships, and use diagnostic software and MS Office tools to report on work orders.