Field-Based Aftersales Coach: Elevate KPIs & Satisfaction

MSX International Limited; Warwick; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading automotive consultancy is seeking a professional to engage with dealerships to support aftersales improvements. The role involves coaching, assessing business processes, and delivering customer satisfaction enhancements. Ideal candidates will have strong knowledge of aftersales processes, with a focus on coaching and performance development. The role offers a competitive salary ranging from £40,000 to £45,000 per year, along with additional benefits such as annual leave and a company car.

Benefits

25 days annual leave

Company contributory pension plan

Healthcare scheme

Life Assurance

Company car

Qualifications

• Strong knowledge of Dealer aftersales processes is required.
• Ability to develop individuals for performance improvement is imperative.
• Experience in coaching and change management is a strong advantage.

Responsibilities

• Engage with management to improve customer satisfaction.
• Deliver structured coaching to achieve performance improvements.
• Assess processes using programme tools for prioritizing improvements.

Skills

Coaching and influencing others

Communication skills

Analytical skills

Understanding of franchised dealer business practices

Flexible approach to work

Job description

A leading automotive consultancy is seeking a professional to engage with dealerships to support aftersales improvements. The role involves coaching, assessing business processes, and delivering customer satisfaction enhancements. Ideal candidates will have strong knowledge of aftersales processes, with a focus on coaching and performance development. The role offers a competitive salary ranging from £40,000 to £45,000 per year, along with additional benefits such as annual leave and a company car.