Field Application Engineer

Baya Systems; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Hartford is seeking a Senior Field Application Engineer to provide technical expertise and support to customers. You will guide them in designing and deploying products, ensuring high levels of customer satisfaction. Ideal candidates have 5+ years of relevant experience and a master's degree in electrical engineering or related field. This role offers opportunities for innovation in solution development.

Qualifications

• 5+ years of experience in a field application engineering or customer-facing technical role.
• Experience in designing or supporting complex SoC.
• Understanding of functional safety standards and certification.

Responsibilities

• Serve as the primary technical point of contact for key customers.
• Assist in the design and implementation of customized solutions.
• Develop and deliver technical presentations and training sessions.

Skills

Technical support

Problem-solving

Communication skills

Customer engagement

Education

Master's degree in electrical engineering or related field

Job description

About the role: As a Senior Field Application Engineer, you will play a critical role in providing technical expertise and support to our customers. You will empower and guide them on designing and deploying Baya's IP into their products. You will work closely with our sales and engineering teams to understand customer requirements, troubleshoot technical issues, and deliver customized solutions that exceed expectations.

• Serve as the primary technical point of contact for key customers, providing guidance and support throughout the product development lifecycle.
• Assist in the design and implementation of customized solutions to meet customer-specific requirements.
• Construct innovative topologies and develop reusable configuration templates to creatively guide Baya's platform in meeting customer requirements while achieving optimal PPA metrics.
• Develop and deliver technical presentations, demonstrations, and training sessions to customers, partners, and internal teams.
• Provide timely resolution to customer inquiries, issues and concerns, ensuring high levels of customer satisfaction.
• Stay current with industry trends, technologies, and standard methodologies to effectively advise customers on product development strategies.
• 5+ years of experience in a field application engineering or customer-facing technical role, with a master's degree in electrical engineering, Computer Engineering, or related field.
• Experience in designing or supporting complex SoC, from architecture definition to tape-out, addressing implementation challenges on advanced process nodes.
• Understanding of RAS and reliability for enterprise and infrastructure markets is a plus.
• Understanding of functional safety standards and certification.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers, colleagues, and partners at all levels.