Field Application Engineer

motorolasolutions; Cambridge; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonus schemes

25 days holiday + bank holidays

Defined contribution pension plan

Employee stock purchase plan

Life assurance

Wellbeing support

Descripción de la vacante

Motorola Solutions UK Limited seeks a Field Applications Engineer to support RF systems and networking in Cambridge/Remote, UK. You will engage with customers from discovery through capability delivery, delivering training and demonstrations while aligning with sales objectives.

The role requires travel within the UK and overseas, a degree or technical education, and proven field engineering and training delivery experience.

Formación

• Degree or similar technical education.
• Demonstrable qualifications and experience of RF systems and the RF Spectrum.
• Proven understanding of networking principles and tools.
• Proven Field Engineering experience.
• Proven Training Delivery Experience.

Responsabilidades

• Provide technical support to Sales during the sales process (pre/post-sale).
• Provide direct technical support to customers/end-users.
• Engage with Sales to support objectives.
• Ensure Health and Safety requirements are met.
• Follow CRFS Quality Management System in all activities.
• Complete FAE Task Plans/Technical Reports accurately.
• Update and deliver Customer Training materials to required standards.
• Deliver Customer Training effectively.
• Provide first-line customer support as needed.
• Stay engaged with CRFS technical staff to maintain currency.
• Deliver successful external demonstrations and events.

Conocimientos

RF systems knowledge

Networking principles

Field engineering experience

Training delivery

Travel willingness

Interpersonal skills

Effective communication

Educación

Degree or technical education

Descripción del empleo

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

CRFS, a global leader in Radio Frequency (RF) technology, was founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments. This expertise has proved crucial to various sectors, including national spectrum regulators, the military, and security and intelligence services. Today, the company’s technology is recognised, preferred and embedded in most NATO countries and deployed worldwide. CRFS’ mission is to continue pioneering sophisticated technologies for complex challenges in the RF spectrum domain.

Job Description

Field Application Engineering (FAE) Team

Location: Cambridge/Remote, UK
Type: Full-time

Role Summary
The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.
Duties and responsibilities

• Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
• Provision of technical support directly to customers/end-users where required
• Regular proactive engagement with Sales staff to support sales objectives
• Ensuring Health and Safety requirements for all activities are met
• Ensuring all activities are carried out in accordance with the CRFS Quality Management System
• Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
• Ensuring Customer Training materials are updated and maintained to the required standards
• Ensuring Customer Training is delivered competently
• Ensuring the provision of first-line customer support where required
• Ensuring currency through regular engagement with CRFS technical staff
• Responsible for successful technical delivery of external demonstrations, events etc.
• Reporting directly to the CRFS Customer Experience Manager

Basic Requirements

• Degree or similar standard technical education
• Demonstrable qualifications and experience of RF systems and the RF Spectrum
• Proven understanding of networking principles and tools
• Proven Field Engineering experience
• Proven Training Delivery Experience
• Knowledge of safe working practices including risk assessment and mitigation
• Passionate determination to help our Sales team win business and to offer support to our partners and customers where required
• Excellent interpersonal skills with the ability to work independently and as part of a team
• Proactive self-starter
• Flexible and responsive
• Problem Solver
• Excellent verbal and written communication skills
• Willing and able to travel regularly both within the UK and overseas

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

#LI-ST2

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.