Field Application Engineer

SoCode Limited; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a Field Application Engineer in Cambridge, UK. This role requires expertise in RF systems and networking principles, along with significant customer-facing experience. The successful candidate will provide technical support to Sales and customers, ensuring compliance with quality standards and delivering training. Ideal for candidates with proven field engineering abilities in a technical support context.

Qualifications

• Qualifications and experience in RF systems and the RF Spectrum.
• Understanding of networking principles and tools.
• Field Engineering experience.
• Training delivery experience.
• Knowledge of safe working practices including risk assessment.

Responsibilities

• Provide technical support to Sales staff at all stages of the sales process.
• Direct technical support to customers/end-users.
• Engage proactively with Sales staff to support sales objectives.
• Ensure compliance with CRFS Quality Management System.
• Complete FAE Task Plans/Technical Reports.
• Deliver customer training competently.
• Provide first-line customer support as needed.

Skills

RF systems knowledge

Networking principles

Customer-facing experience

Decision-making skills

Job description

We are looking for a Field Application Engineer to join our team.

The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.

Duties and responsibilities

• Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
• Provision of technical support directly to customers/end-users where required
• Regular proactive engagement with Sales staff to support sales objectives
• Ensuring all activities are carried out in accordance with the CRFS Quality Management System
• Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
• Ensuring Customer Training is delivered competently
• Ensuring the provision of first-line customer support where required

Experience and Qualifications Required

• Demonstrable qualifications and experience of RF systems and the RF Spectrum
• Proven understanding of networking principles and tools
• Proven Field Engineering experience
• Proven Training Delivery Experience
• Knowledge of safe working practices including risk assessment and mitigation