Field After Sales Executive

Verisure; Ilford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of security solutions in the UK is seeking a Field Engineer to enhance customer satisfaction by maintaining security systems and providing technical assistance. The ideal candidate will possess strong communication skills, a clean driving license, and preferably one year of engineering or sales experience. This role includes excellent benefits such as a company van, commission scheme, and career progression opportunities.

Benefits

Company van provided with optional personal use

Gym Flex

Pension plan

Private Health Care plan

Employee alarm discount programme

Qualifications

• Engineering/Technical/Retentions/Sales experience: 1 year (preferred).
• A clean manual driving licence.

Responsibilities

• Dealing with escalated high-level complaints.
• Installing and providing technical assistance to security systems.
• Establishing and managing long-term customer relationships.
• Trouble shooting issues and managing materials.

Skills

Strong English communication skills

Customer oriented

Ability to resolve ongoing issues

Team player

Job description

Overview

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. As a Field Engineer you will be servicing customers' alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

Responsibilities

• Dealing with escalated high-level complaints
• Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on "first time fix" solutions.
• Providing a detailed, informed walk-through of the Verisure Alarm system.
• Establish, build and manage strong long-term customer relationships
• Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
• Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
• Trouble shooting any issues and repeat false alarms that may arise.
• Managing stock materials and company vehicle maintenance in line with schedules
• Strong English communication skills and a good team player
• Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
• Striving to achieve performance and customer targets to earn bonus
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• A clean manual driving licence
• Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Benefits

• Company van provided with optional personal use
• Fuel card provided for business miles only
• Company smartphone
• Birthday off
• Uncapped commission scheme based on productivity
• Employee alarm discount programme
• Employee referral cash bonus scheme
• Gym Flex
• Pension plan
• Private Health Care plan
• Career progression with excellent growth opportunities.
• PerkBox - discounts at local restaurants, attractions, and retail outlets.