Field Account Manager

Daisy Communications; Watford; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading telecom provider is seeking a Field-Based Account Manager to drive growth by cross-selling products to existing customers. This role requires telecoms experience and strong account management skills. Competitive salary up to £40,000 with uncapped commission and additional benefits such as 25 days holiday, training support, and referral bonus.

Benefits

25 days holiday plus bank holidays

Additional day off for birthday or wedding

£500 referral bonus for successful hires

Training and support for professional growth

Eye care vouchers and discounted healthcare memberships

Sim deals for family and friends

Exclusive discounts at over 1,200 retailers

Qualifications

• Proven track record in telecoms and large customer account management.
• Ability to engage with customers and articulate the company's vision.

Responsibilities

• Achieve net growth and increase product penetration through existing customers.
• Conduct customer visits every 3 months for account reviews.
• Ensure high product knowledge to identify efficiency opportunities.
• Deliver excellent account management to drive re-signs.

Skills

Telecoms experience with large customers

Experience in Account Management

Understanding of commercial objectives across various sectors

Knowledge of the sales process

Ability to articulate vision and product portfolio

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Details

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. Achieve net growth and increase product penetration by cross-selling Daisy products into existing customers.
2. Ensure customer visits every 3 months for account reviews.
3. Increase product penetration across the existing customer base with high product knowledge.
4. Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
5. Use effective questioning to identify customer needs and engage specialists if needed.
6. Input meeting information into Daisy Central within 24 hours and follow up with actions to customers.
7. Complete all quotes via Daisy Central or provided templates within 48 hours of the meeting.
8. Maintain high product knowledge to identify opportunities for efficiency and cost reductions.
9. Deliver excellent account management to drive re-signs and cross-sell opportunities.
10. Collaborate with support and specialist teams for high-quality service and recommendations.

Customer Service Management

1. Raise cases for service issues and provide all relevant details.
2. Ensure resolution of cases and communicate with customers throughout.
3. Follow up after case closure to ensure customer satisfaction.
4. Flag unresolved or at-risk accounts to management for action.

Qualifications

• Telecoms experience with large customers.
• Experience in Account Management.
• Understanding of commercial objectives across various sectors.
• Knowledge of the sales process and ability to demonstrate it.
• Ability to articulate Daisy’s vision, core competencies, and product portfolio clearly.

Additional Benefits

• 25 days holiday plus bank holidays, increasing up to 30 days with service.
• Additional day off for your birthday or wedding.
• £500 referral bonus for successful hires.
• Training and support for professional growth.
• Eye care vouchers and discounted healthcare memberships.
• Sim deals for you and your family/friends.
• Exclusive discounts at over 1,200 retailers.