Field Account Manager

Daisy Communications; Slough; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading telecommunications company is seeking a Field Account Manager to develop and manage customer accounts. This role involves visiting clients, building strong relationships, and driving sales through cross-selling and up-selling. Candidates should possess strong sales experience, excellent communication skills, and the ability to thrive under pressure. The position offers a competitive salary with benefits including holidays and professional development opportunities.

Benefits

25 days holidays

Holiday purchase scheme

Professional development

Eye care vouchers

Access to retailer discounts

Qualifications

• Recent Sales or Account Management experience is essential.
• Target & KPI driven with the ability to work under pressure.
• Excellent customer relations and communication skills.

Responsibilities

• Cross-sell and up-sell products to existing customers.
• Create value and build strong relationships with clients.
• Meet set revenue and product penetration targets.

Skills

Sales experience

Excellent communication skills

Problem solving

Strong organizational skills

Ability to develop relationships

Job description

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Salary: OTE 50,000 (Including 30k basic) plus company car/£5,000 Car Allowance

Location: Field Based

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary.

Key Responsibilities:

• Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
• Present bespoke solutions to meet customer needs
• Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers
• Carry out proactive outbound communication to our customers – including booking customer visits for yourself
• Create value and build strong relationships with customers
• Proactively upskill and self-learn
• Cross-sell and up-sell all Daisy products and services to your existing customers
• Meet set revenue and product penetration targets on a monthly basis
• Identify and escalate opportunities to sell further products by way of visit or referral
• Responsible for keeping churn to a minimum
• Re-sign customers into new contract
• Work towards set targets, KPI’s, goals and objectives
• Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
• Collect Key Decision Maker contacts and contact details
• Obtain additional information where possible to maximize customer contact details

Job Description

Salary: OTE 50,000 (Including 30k basic) plus company car/£5,000 Car Allowance

Location: Field Based

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary.

Key Responsibilities:

• Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
• Present bespoke solutions to meet customer needs
• Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers
• Carry out proactive outbound communication to our customers – including booking customer visits for yourself
• Create value and build strong relationships with customers
• Proactively upskill and self-learn
• Cross-sell and up-sell all Daisy products and services to your existing customers
• Meet set revenue and product penetration targets on a monthly basis
• Identify and escalate opportunities to sell further products by way of visit or referral
• Responsible for keeping churn to a minimum
• Re-sign customers into new contract
• Work towards set targets, KPI’s, goals and objectives
• Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
• Collect Key Decision Maker contacts and contact details
• Obtain additional information where possible to maximize customer contact details

Qualifications

• Recent Sales or Account Management experience
• Target & KPI driven
• Excellent communications skills; verbal and written
• Ability to develop trusting relationships
• Fast thinking
• Self-motivated
• Resilient and strong willed
• Enthusiastic and willing to learn
• The ability to work under pressure
• Excellent customer relations skills
• Ability to manage workload
• Strong organisational skills
• Strong team worker
• Computer literature
• Account Manager Experience
• Problem Solving

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies asthe UK's no.1 Telecoms company and we are intheUK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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