Field Account Manager

Daisy Communications Limited; Basingstoke; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A telecommunications firm in the UK is seeking a proactive Field Account Manager to engage with SME clients. Responsibilities include building relationships, driving sales through effective cross-selling and up-selling, and collaborating with internal teams. The ideal candidate should have a strong sales background, excellent communication skills, and a commitment to meeting client needs. This role involves a mix of field and office work, with a focus on exceeding revenue targets.

Qualifications

• Experience in a sales or account management role, preferably within the SME sector.
• Proven track record in exceeding sales targets.
• Ability to understand and meet customer needs.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide pricing and complete necessary paperwork on-site.
• Collaborate with internal teams to ensure service delivery.
• Identify at-risk customers and flag them for support.

Skills

Strong relationship building

Sales experience

Active listening

Strategic thinking

Proactive communication

Tools

CRM systems

Job description

We're looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you'll engage with a variety of SME clients (typically 10-30 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling. Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions. You'll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue. What You'll Be Doing:

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
• Provide pricing and complete paperwork on-site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client's business objectives
• Present customised, value-driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless, end-to-end service
• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
• Drive product penetration through strategic cross-selling and up-selling
• Meet and exceed revenue targets while minimising churn
• Identify at-risk customers and flag them to the appropriate teams to support retention
• Keep customer records, contact details, and notes up to date in our CRM systems
• Maintain accurate decision-maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth