Fibroscan Administrator | Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Nottingham is seeking an administrative professional to support community clinics. In this role, you will manage appointment bookings, handle inquiries from staff and the public, and ensure compliance with access policies. Ideal candidates will demonstrate initiative and skills in developing efficient processes. With a focus on diversity and personal development, this position offers a chance to be part of a supportive team delivering crucial healthcare services.

Benefits

Personal development opportunities

Responsibilities

• Book new and follow‑up appointments for clinics using Careflow PAS.
• Manage enquiries by telephone, email and in person.
• Handle demand and capacity within standard operating practices.
• Manage national Choose & Book system referrals.
• Ensure timely logging and booking of referrals.
• Print and send appointment confirmation letters to patients.
• Notify of patients who fail to attend their appointments.

Job description

Overview

Working as part of the fibro scan team the role will involve providing high quality admin and clerical support to the community clinics that form a key part of the service.

The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.

In undertaking this role, the employee will be expected to behave at all times in a manner that is consistent with and actively supports the Trust values.

Key Responsibilities

• Book new and follow‑up appointments for the community and GP‑referred clinics using Careflow PAS or any other relevant electronic booking systems.
• Deal appropriately with enquiries by telephone, email and in person from staff and the general public, seeking advice or referring elsewhere if necessary.
• Manage the demand and capacity within the standard operating practice, taking decisions to escal ate capacity issues to the Community Liver Co‑ordinator.
• Manage the national Choose & Book system (E‑Referral Service) referrals.
• Ensure all referrals are logged and booked in a timely manner, meeting the standards in the NUH Access Policy.
• Print appointment/procedure confirmation letters as necessary and send them to patients with the relevant information leaflets promptly.
• Notify the Community Liver Co‑ordinator or designated person of any patients who fail to attend their appointment, who will take necessary action in line with department and/or Trust policies.
• Be able to competently use Medway PAS and other information technology systems.

About Us

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world‑class healthcare to the vast patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Benefits

At NUH we will endeavour to turn your job into a career, with endless personal development opportunities available.

This advert closes on Thursday 18 Dec 2025.