Fibre Installations Team Lead - Field Ops

Wessex Internet; Blandford Forum; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40,000

25 days holiday + bank holidays

Private medical insurance

Life assurance

Cycle to Work

Tech purchase schemes

Enhanced family leave

Staff broadband discount

High street discounts

Team socials

Career development opportunities

Job summary

Wessex Internet is seeking an experienced Fibre Installations Team Leader to join our Connections team. You will lead a group of 7+ engineers to deliver safe, high-quality fibre installations and maintain excellent customer connections.

This hands-on leadership role combines team management, telecoms expertise and operational problem-solving to keep customers connected and resolve failed installations. You'll work across Legacy and XGS networks, ensure accurate installation records, and support

Qualifications

• Experience leading or supervising a field-based engineering or installation team.
• Extensive knowledge of the telecoms industry, ideally with fibre installation or customer-facing experience.
• Strong organisational and leadership skills.
• Excellent communication and customer service skills.

Responsibilities

• Lead and support a team of 7+ installation operatives, overseeing performance, development, training, daily schedules and team briefings.
• Diagnose and resolve fibre installation and service issues, supporting failed installations and carrying out emergency and planned maintenance across our Legacy and XGS networks.
• Oversee field operations and quality, including regular site inspections, job validation, surveying and planning to minimise installation failures and delays.
• Ensure high standards of Health & Safety and compliance, including PPE, working at height, onsite documentation, engineer audits and fleet inspections.
• Coordinate customer and landowner requirements, managing appointments and working closely with the Onboarding Team to ensure customers are kept informed.
• Provide technical and operational support across the Connections teams, working collaboratively with Engineering, Pre-Enablement, Onboarding and Gardenworks to resolve issues and maintain service.
• Identify and prevent recurring issues, monitoring job trends, network adjustments and operational discrepancies and working with the Installations Manager to implement improvements.
• Provide hands-on leadership and out-of-hours support, including on-call cover, toolbox talks, emergency response and onsite support when required.

Skills

Leadership

Team management

Customer service

Problem solving

Fibre installation experience

Telecoms knowledge

Job description

Wessex Internet is seeking an experienced Fibre Installations Team Leader to join our Connections team. You will lead a group of 7+ engineers to deliver safe, high-quality fibre installations and maintain excellent customer connections.

This hands-on leadership role combines team management, telecoms expertise and operational problem-solving to keep customers connected and resolve failed installations. You'll work across Legacy and XGS networks, ensure accurate installation records, and support