Festive Sales Assistant - Stratford

Nestle Operational Services Worldwide SA; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

Nespresso Stratford is seeking a Festive Coffee Specialist to deliver premium service during a busy holiday period. You will welcome customers, advise on product choices, and guide them to their perfect coffee while proudly representing the Nespresso brand.

This 3-month fixed-term, full-time position offers 40 hours per week, including weekends, with a start date in October. Retail or hospitality experience is a bonus; we value warm communication and teamwork for premium coffee service.

Qualifications

• Previous customer-facing experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and welcome them into the boutique.
• Advise on product selection and answer inquiries.
• Collaborate with team to manage store operations and flow.
• Maintain stock and ensure shelves are replenished.
• Wrap up daily sales and reflect on customer feedback.

Skills

Customer service

Retail experience

Communication

Teamwork

Job description

Position Snapshot

Position Title: Festive Retail Sales Assistant

Location: Stratford

Duration: 3 month fixed-term contract

Start Date: October

Salary: £14.80 per hour

Hours: Full time (40 hours a week)

We are hiring for a full time position, 5 days per week including weekends on a 3 month fixed term contract basis.

Position Summary

At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!

Role Overview

Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!

As a festive coffee specialist, you will likely be involved in:

• On arrival: Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
• Welcome Customers: Greet guests with a warm smile as they enter the boutique.
• Engage & Assist: Actively engage with customers, guiding them in product selection and support with answering inquiries.
• Team Collaboration: Collaborate with team members to manage store operations and customer flow.
• Maintain Stock: Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
• Wrap-Up: Review daily sales and customer feedback and set yourself personal goals.

What experience will you need?

What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.

Why choose Nespresso?

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.

We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI