Festive Retail Sales Assistant - Oxford Street

Nestlé SA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global coffee brand in London is seeking temporary Festive Sales Assistants to enhance customer experiences during the festive season. The ideal candidates will engage customers, assist in product selection, and maintain boutique standards. Previous retail or hospitality experience is advantageous. This is a full-time role with competitive hourly pay and opportunities for part-time work.

Qualifications

• Curiosity to learn and provide exceptional service.
• Previous retail or hospitality experience is a bonus.
• Ability to build positive relationships with team and customers.

Responsibilities

• Welcome customers and ensure a positive shopping experience.
• Engage with customers, assist in product selection.
• Collaborate with team members and manage store operations.

Skills

Customer service skills

Communication skills

Interpersonal skills

Job description

We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!

Position Snapshot

Location: Selfridges, Oxford Street

Start Date: Mid October

Salary: £13.85 per hour

We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.

Position Summary

At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!

Role Overview:

Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!

As a festive coffee specialist, you will likely be involved in:

• On arrival: Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
• Welcome Customers: Greet guests with a warm smile as they enter the boutique.
• Engage & Assist: Actively engage with customers, guiding them in product selection and support with answering inquiries.
• Team Collaboration: Collaborate with team members to manage store operations and customer flow.
• Maintain Stock: Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
• Wrap-Up: Review daily sales and customer feedback and set yourself personal goals.

What experience will you need?

What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.

If you’re motivated by our ambition and you’d like to find out more about opportunities in Nespresso apply today.

Why choose Nespresso?

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.

We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability

What can you expect from the recruitment process?

We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a ‘Walk and Talk’ interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.

We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI