Festive Retail Sales Assistant - Covent Garden

Nestlé SA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food and beverage company is seeking Festive Sales Assistants to create welcoming coffee experiences during the holiday season. Responsibilities include engaging with customers, maintaining boutique standards, and providing exceptional service. Candidates should have strong communication skills and enjoy working in a retail environment. This role offers full-time and part-time opportunities with a competitive salary of £13.85 per hour.

Qualifications

• Previous experience in retail or hospitality is a bonus.
• Curiosity to learn and deliver exceptional service.
• Ability to build positive relationships with customers.

Responsibilities

• Ensure the boutique is stocked, clean, and inviting.
• Greet customers with a warm smile.
• Engage customers and assist with product selection.
• Collaborate with team members for store operations.
• Monitor and replenish stock levels.
• Review daily sales and set personal goals.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Job description

We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!

Position Snapshot

Start Date: Mid October

Salary: £13.85 per hour

We are hiring for full‑time positions, 5 days per week, including weekends. We are also open to part‑time opportunities if that is a preference. Please let us know your availability when you apply.

Position Summary

At Nespresso, we are looking for individuals that thrive in fast‑paced environments. They can positively engage with customers and be proud to represent brand and values – Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee with the ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!

Role Overview

Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro‑actively engaging in conversations and assisting with product selection and inquiries. During your time with us you will build your knowledge and enhance your customer‑service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!

Responsibilities

• On arrival: Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
• Welcome Customers: Greet guests with a warm smile as they enter the boutique.
• Engage & Assist: Actively engage with customers, guiding them in product selection and supporting with answering inquiries.
• Team Collaboration: Collaborate with team members to manage store operations and customer flow.
• Maintain Stock: Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
• Wrap‑Up: Review daily sales and customer feedback and set your personal goals.

What experience will you need?

What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.

If you’re motivated by our ambition and you’d like to find out more about opportunities in Nespresso, apply today.

Why choose Nespresso?

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for coffees and our year‑on‑year growth is testament to the quality of our offering and the experiences we offer at our boutiques.

We are also committed to reducing, reusing and recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit.

What can you expect from the recruitment process?

We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a ‘Walk and Talk’ interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.

We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to perform to your best.

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI‑DNI