Festive Restaurant Waiter Waitress

Dakota Hotels; Glasgow; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff discounts on stays & dining

Meals on duty

Uniforms provided

Annual leave on anniversary

Job summary

Dakota Glasgow is seeking an outgoing Restaurant Waiter/Waitress with waiting experience to deliver exceptional service during the festive period. This fixed-term role runs from 2nd November 2026 to 3rd January 2027 on a zero-hours contract, with induction training on 3rd and 12th November.

Availability across key festive dates is essential for shifts. Estimated earnings are £16.38 per hour (comprising £12.71 base plus £3.67 tron); tron is variable and not guaranteed.

Qualifications

• At least 1 year working in hospitality or similar environment.
• Strong communication and guest service skills.
• Ability to work at pace and maintain accuracy during busy periods.

Responsibilities

• Provide attentive table service and take guest orders.
• Deliver large trays of food to tables with care and professionalism.
• Engage guests with menu knowledge and personalised recommendations.
• Coordinate with Bar and Kitchen teams to ensure smooth service.

Skills

Waiting experience

Hospitality

Customer service

Job description

We are seeking an outgoing and enthusiastic individual with waiting experience for the role of Restaurant Waiter / Waitress, delivering exceptional service to our guests.

This is a fixed-term festive role running from 2nd November 2026 to 3rd January 2027 and the role is offered on a zero-hours contract.

To be considered for this role, you must be available to attend induction and training on Tuesday 3rd November (12:00pm to 3:00pm) and Thursday 12th November (12:00pm to 3:00pm).Applicants should also have good availability across key festive dates throughout the contract period, as this will be taken into account when offering shifts.

Estimated earnings of £16.38 per hour, comprising a basic hourly rate of £12.71 plus average anticipated tronc. Team members in this role at Dakota Glasgow received an average of £3.67 per hour in tronc over the 12 months to September 2026. Tronc payments are variable, non-contractual and not guaranteed

PRIMARY ROLE RESPONSIBILITIES

• Carry out the role of a section waiter/waitress, providing attentive table service, taking guest orders and delivering large trays of delicious food to guest tables.
• Create a memorable dining experience through genuine conversation with personalised food and beverage recommendations
• Work closely with the Bar and Kitchen team to ensure the effective flow of communication.
• Maintain a comprehensive knowledge of our food and beverage menu, including allergens, to guide guests’ choices.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least 1 year working experience, ideally in a hospitality environment.
• Be an outgoing personality with effective communication skills.
• Ability to work at pace and be proactive throughout your shift
• Willing and able to pour, serve and sell alcohol.
• Available to work Christmas Day and New Year.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.