Festive Grotto Supervisor: Lead the Elf Team

YGC PARTNERS LIMITED; Stockton-on-the-Forest; Presencial; GBP 19.000 - 21.000; A tiempo parcial

Descripción de la vacante

Dean's York Garden Centre in Stockton-on-the-Forest is seeking a Grotto Supervisor to help run our festive Christmas experience. You will work with the Grotto Manager to oversee daily operations, greet families and lead a friendly team of assistants and elves to create magical memories.

We value enthusiastic, organised people with strong communication skills who can stay calm in a busy environment and deliver excellent customer service throughout the season.

Formación

• Experience in supervisory or team-leader roles.
• Customer-facing experience is essential.
• Strong organizational and communication skills.

Responsabilidades

• Support the smooth day-to-day operation of the Grotto
• Lead and encourage a team of Grotto Assistants and Elves
• Welcome families and ensure exceptional guest experiences
• Manage queue lines, booking times and visitor flow
• Daily checks to keep areas safe, clean and welcoming
• Handle guest queries with a friendly and professional manner

Conocimientos

Team leadership

Supervisory experience

Customer-facing experience

Descripción del empleo

Dean's York Garden Centre in Stockton-on-the-Forest is seeking a Grotto Supervisor to help run our festive Christmas experience. You will work with the Grotto Manager to oversee daily operations, greet families and lead a friendly team of assistants and elves to create magical memories.

We value enthusiastic, organised people with strong communication skills who can stay calm in a busy environment and deliver excellent customer service throughout the season.