Festival Guest Experience Lead

Jobs and Business Glasgow; Glasgow; On-site; GBP 30,000 - 37,000; Full time

Job summary

Glasgow Film Festival is seeking a Guest Services Coordinator to welcome and manage over 400 filmmaking professionals from the UK and abroad. You will liaise with programme, industry and press teams, arrange travel, accommodation and schedules, and ensure a warm welcome to Glasgow.

The role requires at least 2 years' experience in festival/event management, strong hospitality protocol knowledge, and ability to work outside regular hours during the festival period.

Qualifications

• Understanding of UK visa/international guest travel requirements
• Broad knowledge of the film industry, guest hospitality protocols in a festival, arts or VIP/stakeholder context
• Minimum 2 years' experience of festival and event management and administration

Responsibilities

• Welcome over 400 filmmaking professionals from the UK and internationally and administer all aspects of their stay
• Liaise with programme, industry and press teams on travel and accommodation requirements and book travel for guests
• Coordinate travel and accommodation for all guests, source best deals, and oversee car schedules for airport transfers
• Act as first point of contact for guests regarding schedules, arrange meet and greets, chaperones, networking opportunities and hospitality
• Liaise with external PR companies, agents, film distributors and travel organisations
• Oversee the Guest Services accreditation process and ensure schedules and welcome packages are produced for guests

Skills

Understanding of UK visa/international

Tools

Budget monitoring

Job description

Glasgow Film Festival is seeking a Guest Services Coordinator to welcome and manage over 400 filmmaking professionals from the UK and abroad. You will liaise with programme, industry and press teams, arrange travel, accommodation and schedules, and ensure a warm welcome to Glasgow.

The role requires at least 2 years' experience in festival/event management, strong hospitality protocol knowledge, and ability to work outside regular hours during the festival period.