Ferrari Service Advisor

Sytner Group; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in Glasgow is seeking an experienced Service Advisor to join its new team. You will play a crucial role in providing outstanding customer care, liaising between clients and technicians, and ensuring vehicle readiness. The role requires excellent organizational skills and a strong customer service background. Flexible availability is needed. Competitive benefits offered including enhanced holidays and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Strong customer service background in a busy environment.
• Excellent organizational and administrative skills.
• Working knowledge of Kerridge/Keyloop is advantageous.

Responsibilities

• Provide outstanding customer care and act as a link between clients and workshop.
• Informed clients about vehicle servicing and answer their questions.
• Liaise with technicians for updates and ensure timely readiness of vehicles.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Keyloop

Job description

About The Role

We have a unique and extremely exciting opportunity for an experienced Service Advisor to join our new team at Graypaul Ferrari Glasgow.

This is a new business and we are genuinely very excited at the prospect of building our new Aftersales operation.

As a Sytner Service Advisor, you will provide outstanding Customer care and be the vital link between our clients and our workshop.

You will inform and consult on vehicle servicing and keep our Clients up to date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians regarding updates for our Clients Ferraris to ensure that every Ferrari is ready on time. You will also have the ability to offer best advice on our products and services to our Clients.

This is a challenging role where you will be expected to deliver the very highest levels of Customer care and satisfaction. You will take the time to talk to our Clients and build a genuine rapport with them which will form a positive relationship for future visits to our Dealership.

This role is predominantly Monday to Friday which offers most weekends off, however we do need our Service Team to be flexible and available for events which may be on the weekend.

About You

Ideally, you will have excellent organisational and administrative skills along with good attention to detail.

A strong customer service background would be beneficial as you will be delivering high levels of Customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge / Keyloop would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Benefits

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location
Graypaul Ferrari Glasgow
Braille Crescent, Renfrew, Glasgow, United Kingdom, PA4 0DJ