Feedback & Engagement Volunteer

Rethink Mental Illness; Waingroves; On-site; GBP 10,000 - 40,000; Full time

Job summary

A mental health support organization in the UK is seeking volunteers for the Feedback & Engagement position. The role involves gathering community feedback, assisting service users, and ensuring their voices are heard. Full training is provided, making it an excellent opportunity for those passionate about mental health advocacy. Supportive skills and a confident phone manner are essential for success in this rewarding position.

Qualifications

• Understanding of mental health support and safeguarding.
• Good ICT skills, familiarity with databases and email.
• A clear and confident phone manner.

Responsibilities

• Engage with community members to gather feedback.
• Record and input feedback into databases accurately.
• Share feedback to help improve services.

Skills

Understanding of mental health support and safeguarding

Good ICT and clerical skills

Clear and confident phone manner

Supportive, patient, and non-judgmental approach

Knowledge or experience of gathering and recording data

Job description

Inspiring, supportive, and committed - just a few of the words we’d use to describe our volunteers.

At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people’s lives. If you’re looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we’d love you to join us.

About the role

Do you enjoy listening to people’s stories, encouraging others to share their views, and helping services improve? We’re looking for enthusiastic volunteers to help us gather feedback from people across the community, ensuring their voices are heard and acted upon.

As a Feedback & Engagement Volunteer, you’ll :

• Visit groups and engage with members to gather feedback
• Volunteer alongside staff to collect feedback from service users, facilitators, and local services
• Support people to access and complete online feedback forms
• Record and input feedback into databases, keeping clear and accurate records
• Help ensure that feedback is shared effectively so it can be used to improve our services

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

About the service

The Derbyshire Recovery Peer Support Service (DRPSS) helps people improve and maintain their mental health and wellbeing, and reconnect with their local community. We offer one-to-one support, telephone support, and community groups to anyone over 18 in Derbyshire who is experiencing mental ill health.

By gathering feedback, you’ll help us ensure that our services are shaped by the people who use them.

What will make you a great fit for this role?

• Understanding of mental health support and safeguarding
• Good ICT and clerical skills, including databases and email
• A clear and confident phone manner
• A supportive, patient, and non-judgmental approach
• Knowledge or experience of gathering and recording data

It’s not essential, but you may also bring :

• Lived experience of mental ill health
• Knowledge of local services and communities
• A full driving licence and access to a vehicle

How to apply

To apply, simply click the “apply now” button on the advert on our website and complete a short interest form.

If you have any questions about this role, please get in touch :

Annie Nichols (Service Manager) – [e-mail]