Feedback & Engagement Volunteer

Rethink Mental Illness; Dethick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading mental health charity in England is seeking enthusiastic volunteers to gather feedback from community members. The role involves engaging with groups, supporting service users, and ensuring effective communication of feedback to improve services. Ideal candidates should possess good ICT skills and a supportive mindset, with training provided for all volunteers.

Qualifications

• Understanding of mental health support and safeguarding.
• Good ICT and clerical skills, including databases and email.
• A clear and confident phone manner.

Responsibilities

• Visit groups and engage with members to gather feedback.
• Volunteer alongside staff to collect feedback from service users.
• Support people to access and complete online feedback forms.

Skills

Good ICT skills

Clerical skills

Supportive and patient approach

Clear phone manner

Data gathering experience

Job description

At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people's lives. If you're looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we'd love you to join us.

About the role

Do you enjoy listening to people's stories, encouraging others to share their views, and helping services improve? We're looking for enthusiastic volunteers to help us gather feedback from people across the community, ensuring their voices are heard and acted upon.

Responsibilities

• Visit groups and engage with members to gather feedback.
• Volunteer alongside staff to collect feedback from service users, facilitators, and local services.
• Support people to access and complete online feedback forms.
• Record and input feedback into databases, keeping clear and accurate records.
• Help ensure that feedback is shared effectively so it can be used to improve our services.

Full training and regular supervision will be provided, so you'll feel confident and supported in your role.

About the service

The Derbyshire Recovery Peer Support Service (DRPSS) helps people improve and maintain their mental health and wellbeing, and reconnect with their local community. We offer one-to-one support, telephone support, and community groups to anyone over 18 in Derbyshire who is experiencing mental ill health.

By gathering feedback, you'll help us ensure that our services are shaped by the people who use them.

Qualifications and Experience

• Understanding of mental health support and safeguarding.
• Good ICT and clerical skills, including databases and email.
• A clear and confident phone manner.
• A supportive, patient, and non-judgmental approach.
• Knowledge or experience of gathering and recording data.

Desired Additional Qualities (Optional)

• Lived experience of mental ill health.
• Knowledge of local services and communities.
• A full driving licence and access to a vehicle.

We're Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness."

We are on a transformation journey, delivering the organisation strategy – Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Attracting diverse people to work for us is essential.

Diversity, Equity and Inclusion

Diversity is important to us and we appreciate difference through inclusiveness and belonging. We recognise and support staff networks for our Black, Asian and minority ethnic and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We have an ambition to become a truly anti‑racist employer, campaigning organisation and service provider. We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex, asexual (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.