Father Christmas (Seasonal Santa

Dobbies Garden Centres Ltd.; Wotton-under-Edge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discount

Wagestream

Retail Trust

Dobbies Academy

Annual leave

Job summary

Dobbies Garden Centres Ltd. is seeking a warm, festive Santa to greet families in our grotto, listen to wish lists, pose for photos and hand out gifts with holiday charm. You’ll also host Santa’s Breakfasts and participate in Santa Paws events, ensuring an inclusive, magical experience for all visitors.

DBS check is required; full costume is provided and training is included. Hourly pay ranges from £17 to £20, with potential for permanent opportunities depending on December/January rosters.

Qualifications

• Excellent customer service and communication with families.
• Warm, festive presence and ability to engage children.
• Punctual, reliable, and able to work shifts in costume.

Responsibilities

• Greet families and visitors in the grotto, listen to wish lists, pose for photos, and hand out gifts.
• Host Santa’s Breakfasts, welcoming families and creating a magical morning experience.
• Support Santa Paws events, spreading festive cheer to children, adults and pets.
• Provide an inclusive grotto experience with training and support from fellow Santas and Elves.

Skills

Storytelling

Customer service

Communication

Punctuality

Job description

As Santa, you'll deliver Christmas magic to the whole family through:

Responsibilities

• Bringing Christmas to life for every family who visits the grotto: greeting children and their families, listening to Christmas wish lists, posing for photos, and handing out gifts with the warmth, charm and festive spirit that makes each visit an inclusive experience they'll never forget.
• Hosting our enchanting Santa's Breakfasts: welcoming families to magical mornings full of laughter and storytelling, turning breakfast at Dobbies into an unforgettable festive experience for children and grown-ups alike.
• Acting as our ambassador of festive cheer at Santa Paws: bringing twinkling smiles to children, adults and four-legged friends alike.
• Delivering a truly inclusive grotto experience: with training and support from your fellow Santas and Elves, adapting your approach to each visitor's individual needs and preferences, so every family, however they experience the grotto, gets a magical visit.
  We're on the lookout for the real Santa Claus. You'll have a heart full of kindness, a laugh that rumbles like sleigh bells and a natural ability to make everyone you encounter, believe in the magic of Christmas.

You are:

• A wonderful listener, a master storyteller, and endlessly patient: being intuitive with the different needs of those coming to see you (and not at all fazed by long wish lists or tricky questions).
• Warm, jolly and full of festive cheer as well as calm, gentle, and full of genuine care : whether you're engaging with young children, grown adults or even dogs.
• Punctual and reliable: ready for each shift in costume and character, helping keep the grotto looking magical throughout the day.
• Previous panto, am-dram, customer service or event-hosting experience is a bonus, though not essential. Santa experience isn't required, just warmth and presence.

Essential Requirements

• Due to safeguarding, a basic DBS has to be completed & evidenced before your start date (we'll guide you through this, as it's just a few steps & is expensed to us).

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.??

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,?concession partners and services. We champion garden living all-year-round.?? Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.?? We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.?? We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Don't have the big red coat? Don't worry, we provide a full costume, training and guidance, so it's personality that counts to bring an authentic experience to life! If you love Christmas, love people and have a presence that can charm a queue of children and parents alike, we'd love for you to join our team and help bring the magic this festive season.

Rate of Pay First time leaving the North Pole with limited experience? £17p/h Coming to see us again or with similar proven experience? £20p/h

• If you are interested in staying with the team as a permanent Customer Advisor, this will depend on role availability in Dec/Jan

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Wagestream: support your financial wellbeing, with ability to access earnings ahead of pay day, save for future and financial advice.
• Access to Retail Trust: seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy: continue your development with our eLearning platform and seasonal sessions like Santa School & North Pole Academy
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.