Fashion Advisor, Selfridges Shoes

Chanel, Inc.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Retail Discounts

Employee Training

Job summary

CHANEL, located at Selfridges in London, is seeking a Fashion Advisor to create desire through fashion knowledge and to deliver CHANEL’s renowned luxury client experience. You will connect with clients at all levels, collaborate with colleagues daily, and uphold the highest standards of service within a prestigious retail environment.

The role offers opportunities to deepen product knowledge, engage with heritage styling, and contribute to a team-driven culture that values elegance, customer

Qualifications

• Strong interpersonal skills with clients at all levels.
• Ability to connect with clients and deliver personalised guidance.
• Passion for luxury fashion and Chanel heritage.

Responsibilities

• Engage clients to understand needs and guide purchases in a luxury boutique environment.
• Maintain an organised, efficient boutique workflow and represent the Chanel brand to the highest standards.

Job description

Fashion Advisor Location: CHANEL Selfridges Shoes Contract: Permanent, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL:

The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.

WHAT IMPACT YOU CAN CREATE@CHANEL:

Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.

WHAT YOU WILL BRING TO THE ROLE

Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task.

YOU ARE ENERGISED BY:

A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends Being part of a creative and innovative environment where teamwork is valued and encouraged

WHAT YOU WILL GAIN FROM THIS EXPERIENCE:

Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands‑on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability.

Sustainability

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas,

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

BENEFITS AT CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any time

Company Culture

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.