Farm Shop Cafe - Team Leader

John Lewis Partnership; Stockbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail partnership is looking for a Farm Shop Team Leader at Leckford Estate. In this role, you will ensure superior customer service and operational efficiency. The ideal candidate will have at least one year of supervisory experience and be skilled in team management and stock ordering. This permanent position offers competitive pay and encourages flexibility for a good work-life balance.

Benefits

Night Premium of £3.50 for late shifts

Flexible working arrangements

Qualifications

• 1-year Supervisory experience in a Hospitality or customer facing role.
• Team Management experience required.
• Experience with Ordering & Stock Management is necessary.

Responsibilities

• Ensure customers are at the centre of all operational decisions.
• Achieve excellent standards of display, availability and cleanliness.
• Encourage Partners to improve their knowledge of our brand and products.

Skills

Supervisory experience

Team Management

Ordering & Stock Management

Job description

Overview

ABOUT THE ROLE We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team Leader. The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.

This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set Procedures. You and your Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards. To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Salary - £12.21 - £13.86

Contract type - This is a permanent contract.

Location - This role is based at Leckford Estate Farm Shop

Key responsibilities

• Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service
• Achieve excellent standards of display, availability and cleanliness
• Undertake the required due diligence and comply with Branch Operating standards
• Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate
• Ensure Partners feel well supported during their shift and understand what is required of them
• Effective rota management - right people, right place, right time

Essential skills/experience you’ll need

• 1-year Supervisory experience in a Hospitality or customer facing role
• Team Management experience
• Ordering & Stock Management

Desirable skills/experience you may have

• Barista Trained
• Food Hygiene Level 3

#LI-SH1

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8158302

Closing Date: November 18, 2025

Pay: £13.85 Hourly

Contract Type: Permanent

Hours of Work: 39 hours per week including weekends

Job Level: Partnership Level 10

Where You'll Be Working: Leckford Estate, Leckford Estate Office, Leckford, Hampshire, SO20 6DA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.