Farm Shop Cafe – Team Leader

John Lewis Partnership; Longstock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employee-owned company in the UK is seeking a Farm Shop Team Leader at Leckford Estate. This role involves leading a team to ensure exceptional customer service, managing stock and ordering, and adhering to operational standards. Ideal candidates will have supervisory experience and a strong understanding of hospitality. This position offers a permanent contract with flexible working hours.

Qualifications

• 1 year supervisory experience in a Hospitality or customer facing role.
• Experience in team management.
• Knowledge of ordering and stock management.

Responsibilities

• Ensure customers are at the centre of all operational decisions.
• Achieve excellent standards of display and cleanliness.
• Encourage Partners to improve brand knowledge.
• Manage rota effectively.

Skills

Supervisory experience

Team Management

Ordering & Stock Management

Job description

About the role

We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team leader. The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements. This will involve a range of tasks including advising and serving customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures. Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards. To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.

• Salary £12.21 - £13.86

• Contract type This is a permanent contract

• Location This role is based at Leckford Estate Farm Shop

39 hours per week including weekends.

Key responsibilities

• Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service
• Achieve excellent standards of display, availability and cleanliness
• Undertake the required due diligence and comply with Branch Operating standards
• Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate
• Ensure Partners feel well supported during their shift and understand what is required of them
• Effective rota management – right people, right place, right time

Essential skills/experience

• 1-year supervisory experience in a Hospitality or customer facing role
• Team Management experience
• Ordering & Stock Management

Desirable skills/experience

• Barista Trained
• Food Hygiene Level 3

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.