Fan Services Coordinator

ABB Formula E; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading motorsport organization is seeking a Fan Services Coordinator to plan and deliver exceptional spectator services at races. The role involves collaboration across departments, managing local workforce agencies, and ensuring high-quality operations in a hybrid working environment in London. Candidates should have experience in large-scale events, excellent organizational skills, and a solutions-oriented mindset.

Benefits

Competitive salary

Professional development opportunities

Hybrid working model

Qualifications

• Proven experience working on large-scale events.
• Experience with mass participation or international events.
• Strong operational expertise in complex events.

Responsibilities

• Lead planning and delivery of fan services at races.
• Support development of customer journey plans.
• Manage local workforce agencies for high-quality staffing.

Skills

Event project support

Supplier management

Stakeholder management

Organizational skills

Bilingual skills

Job description

About Formula E

Formula E, the world’s fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability.

Hosting over 100 races in iconic cities globally and backed by top manufacturers like Porsche and Jaguar, we feature elite drivers and cutting-edge EV technology. As the world’s first sport certified Net Zero Carbon from inception, Formula E combines thrilling entertainment with a mission to advance sustainable progress, inspiring a global fanbase with our high-performance brand new GEN3 EVO race car capable of 0‑60mph in 1.82 seconds (0‑100kph in 1.86s).

Using the spectacle of sport, we are sending a powerful and meaningful message to help alter perceptions and speed‑up the switch to electric mobility.

The Role

As a Fan Services Coordinator at Formula E, you will lead the planning and delivery of spectator services across select races, ensuring a seamless, safe, and inclusive experience. You will support the Event Experience Manager across all Public Facing services and Event Experiences onsite at the races.

Spectator Experience & Operations Planning

Support the development of customer journey plans, reviewing crowd flows, supporting accessibility planning and crowd communications. Act as the main liaison for Spectator Services, ensuring effective planning and integration with key departments like Ticketing, Security and Event Project Management. Ensure operations adhere to local market licensing, safety and accessibility standards.

Global Workforce Management

Lead relationships with local workforce agencies and local volunteer managers, defining scope and performance expectations to ensure a high-quality hybrid workforce. Develop and deliver clear, role‑specific training and briefing materials alongside local counterparts. Define and uphold global welfare standards for event personnel.

Race Day Execution & Crisis Management

Provide direct leadership of all Front‑of‑House Fan Services operations. Coordinate with incident response teams and serve as a point of escalation for service issues. Assist in developing and executing Fan Service operations and contingency plans.

What we’re looking for in you

• Experience required: You have experience supporting and delivering large‑scale event projects, including supplier management, planning, scheduling, logistics and on‑the‑ground execution. Proven experience working on mass participation events, international events, or experiential projects (e.g., music festivals, fan zones) is essential. Experience with green field event sites is desirable.
• Skills & Attributes: You possess strong operational expertise and can deliver in complex, fast‑paced event environments. You have excellent stakeholder management skills and can collaborate effectively across departments and markets. You are highly organised with exceptional attention to detail, capable of managing multiple projects simultaneously.
• Personal Qualities: You are a creative thinker with a solutions‑driven mindset and the confidence to make sound decisions under pressure. You are adaptable, resilient, and able to remain calm under pressure. You are passionate about delivering outstanding event operations and elevating the spectator and workforce experience. A second language is desirable.

What’s in it for you

At Formula E, we offer a range of benefits and perks to enable you to make an impact in your role and to support your wellbeing and professional growth. Check out our benefits found here!

This is a hybrid role and you’ll be required to do 3 days a week in our Hammersmith London office.

Application Process

Think you’ve got what it takes to join our race to the future?

The closing date for this role is 14th November, however if we receive a high volume of applications we may close it early.

At Formula E, we are building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world – together. We will provide equal opportunities regardless of an individuals’ protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives.

Our mission is clear. The message is simple. Whoever you are. However you live. Whatever you believe. Formula E. For the future. For everyone.

We’ll see you at the starting line!

¡VAMOS!

If you require further assistance in accessing the application or require a different format of the application, please contact [e-mail]

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