Fan Services Coordinator

Formula E; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative motorsport organization is seeking a proactive Fan Services Coordinator to manage spectator services at events. The ideal candidate will have experience in large-scale events, strong operational expertise, and excellent stakeholder management skills. This hybrid role requires 3 days a week on-site in London, offering an exciting opportunity to contribute to a groundbreaking sport focused on sustainability and innovation.

Benefits

Professional growth opportunities

Hybrid working model

Diverse inclusive culture

Qualifications

• Experience supporting large-scale event projects.
• Proven experience in mass participation or international events.
• Strong operational expertise in fast-paced environments.

Responsibilities

• Lead planning and delivery of spectator services.
• Manage relationships with workforce agencies.
• Coordinate race day execution and crisis management.

Skills

Operational expertise

Stakeholder management

Attention to detail

Project management

Event planning

Job description

Ready to jumpstart your career? Strap in, we're looking for a Fan Services Coordinator to join our unique mission.

About Formula E

Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability.

Hosting over 100 races in iconic cities globally and backed by top manufacturers like Porsche and Jaguar, we feature elite drivers and cutting‑edge EV technology. As the world's first sport certified Net Zero Carbon from inception, Formula E combines thrilling entertainment with a mission to advance sustainable progress, inspiring a global fanbase with our high‑performance brand new GEN3 EVO race car capable of 0‑60mph in 1.82 seconds (0‑100kph in 1.86s).

Using the spectacle of sport, we are sending a powerful and meaningful message to help alter perceptions and speed‑up the switch to electric mobility.

Welcome to the home of Global Electric Street Racing.

The Role

As a Fan Services Coordinator at Formula E, you will lead the planning and delivery of spectator services across select races, ensuring a seamless, safe, and inclusive experience. You will support the Event Experience Manager across all Public Facing services and Event Experiences onsite at the races.

Responsibilities

• Spectator Experience & Operations Planning: support the development of customer journey plans, review crowd flows, support accessibility planning and crowd communications. Act as the main liaison for Spectator Services, ensuring effective planning and integration with key departments like Ticketing, Security and Event Project Management. Ensure operations adhere to local market licensing, safety and accessibility standards.
• Global Workforce Management: lead relationships with local workforce agencies and local volunteer managers, define scope and performance expectations, develop and deliver clear role‑specific training and briefing materials alongside local counterparts, define and uphold global welfare standards for event personnel.
• Race Day Execution & Crisis Management: provide direct leadership of all Front‑of‑House Fan Services operations. Coordinate with incident response teams and serve as a point of escalation for service issues. Assist in developing and executing Fan Service operations and contingency plans.

What we’re looking for in you

Experience required

You have experience supporting and delivering large‑scale event projects, including supplier management, planning, scheduling, logistics and on‑the‑ground execution. Proven experience working on mass participation events, international events, or experiential projects (e.g., music festivals, fan zones) is essential. Experience with green field event sites is desirable.

Skills & Attributes

You possess strong operational expertise and can deliver in complex, fast‑paced event environments. You have excellent stakeholder management skills and can collaborate effectively across departments and markets. You are highly organised with exceptional attention to detail, capable of managing multiple projects simultaneously.

Personal Qualities

You are a creative thinker with a solutions‑driven mindset and the confidence to make sound decisions under pressure. You are adaptable, resilient, and able to remain calm under pressure. You are passionate about delivering outstanding event operations and elevating the spectator and workforce experience. A second language is desirable.

What’s in it for you

At Formula E, we offer a range of benefits and perks to enable you to make an impact in your role and to support your wellbeing and professional growth. Check out our benefits found here!

This is a hybrid role and you'll be required to do 3 days a week in our Hammersmith London office.

Application Process

Think you’ve got what it takes to join our race to the future?

The closing date for this role is 14th November, however if we receive a high volume of applications we may close it early.

At Formula E, we are building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world - together. We will provide equal opportunities regardless of an individuals' protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives.

Our mission is clear. The message is simple. Whoever you are. However you live. Whatever you believe. Formula E. For the Future. For Everyone.

We’ll see you at the starting line!

¡VAMOS!

If you require further assistance in accessing the application or require a different format of the application, please contact [e-mail].

If this role isn’t quite for you but you want to join Formula E, why not ‘Connect’ with us here to be the first to know of new opportunities!