Family Worker Ambassador | North London NHS Foundation Trust

Camden And Islington NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in North London is seeking a Band 5 Family Ambassador to support families accessing mental health services. You will provide compassionate, non-clinical support to children and families during crisis episodes, ensuring their perspectives are heard within the care team. The role offers flexible working and comprehensive support initiatives for staff.

Benefits

NHS Discounts

Generous annual leave

NHS pension scheme

Health and wellbeing initiatives

Excellent internal staff network

Qualifications

• Experience of navigating health and social care systems, either personally or professionally.
• Ability to offer sensitive support to families during crisis episodes.

Responsibilities

• Offer regular 1:1 and group‑based support to parents/carers during crisis episodes.
• Facilitate access to local resources and peer support for families.
• Work closely with clinical teams to provide insight into family perspectives.

Skills

Compassionate support

Communication skills

Experience with health and social care systems

Job description

This role is an exciting opportunity within NCL Home Treatment Team. You will be a member of the CYPMHS NCL Home Treatment Team, working to support young people’s voices to be heard to improve services.

NCL CAMHS Home Treatment Team (HTT)

The North Central London (NCL) CAMHS Home Treatment Team (HTT) is an intensive, multi‑disciplinary community service designed to support children and young people (CYP) aged 12–17 who are experiencing a mental health crisis and may otherwise require hospital admission. The service operates across all five boroughs of NCL: Barnet, Camden, Enfield, Haringey, and Islington.

HTT provides an 8am–8pm Mon‑Sun crisis response and home‑based treatment as an alternative to inpatient admission. The team delivers intensive, time‑limited support tailored to the needs of each young person and their family. The model focuses on early intervention, stabilisation of risk, and recovery in the least restrictive setting, in alignment with the principles of the NHS Long Term Plan and the national CAMHS crisis care framework.

The Band 5 Family Ambassador will support children, young people and their families accessing CYPMHS NCL Home Treatment Services. With lived or professional experience of navigating health and social care systems, they will offer compassionate, non‑clinical support and bridge communication between families and the multi‑disciplinary team.

Key Responsibilities

• Offer regular 1:1 and group‑based support to parents/carers during crisis episodes
• Facilitate access to local resources and peer support for families
• Work closely with clinical teams to provide insight into family perspectives
• Support the development of culturally competent and inclusive service delivery
• Participate in co‑producing family‑facing materials and engagement forums
• Advocate for family needs and preferences in care planning
• Maintain accurate records of interactions and outcomes
• Contribute to sibling‑specific interventions where appropriate
• Work flexibly across the 7‑day service, including evenings and weekends

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

Our Five‑Year Strategy

1. We will provide consistently high‑quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all.
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that falls under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

This advert closes on Monday 8 Dec 2025.