Family Support Worker – Prisoner Family Services – HMP Highpoint

Ormiston Families; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in the United Kingdom is seeking a Family Support Worker to join their team at HMP Highpoint. The role involves welcoming visitors, assisting in various services, and enhancing the visiting experience for prisoners and their families. Ideal candidates will possess customer service experience, communication skills, and the ability to conduct play activities for children. Access to personal transport is necessary as the location is not public transit accessible.

Qualifications

• Experience dealing with people in a customer service-based role.
• Able to demonstrate excellent communication and problem-solving skills.
• Experience providing play activities for children of a range of ages is essential.

Responsibilities

• Provide a personal welcome for visitors at the Visitors’ Centre.
• Assist with running the Visitor Centre, Tea Bar, and Play Area.
• Ensure positive visiting experiences for prisoners and their families.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Experience with children's play activities

Job description

Family Support Worker – Prisoner Family Services – HMP Highpoint

Salary: £13,923 per annum (based off Real Living Wage of £12.60 per hour)

Based: HMP Highpoint Visitors’ Centre

Working Patterns

• Mondays (6.5 hours – 10am to 5pm (with 30 minute unpaid break))
• Every other Wednesday (6.5 hours – 9am to 4pm with 30 minute unpaid break)
• Fridays (6.5 hours – 10am to 5pm (with 30 minute unpaid break))
• One full weekend Saturday and Sunday (5 hours – 12pm to 5pm with no unpaid break) every other week
• The average hours will be 21.25 hours per week average.
• We will also consider applications for As & When (Casual) hours at £12.60 per hour
• For all options a degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Highpoint, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages is essential.

Please Note: You will need to have access to your own transport as HMP Highpoint is not accessible by public transport.

To apply please click on the apply online button.

Closing date for applications: 9am, Friday 31st October 2025

Safeguarding And DBS Requirements For Your Role

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.