Family Support Worker

Recruitment Opportunities; Luton; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Essential car user allowance

Job summary

Luton Borough Council is seeking a Family Support Worker to join our Family Help Service in Luton. You will provide early intervention and practical, person-centred support to families, children and young people across the borough.

You will work with social workers, health, education, housing and voluntary partners to coordinate services, assess needs, set targets and produce clear reports, while flexibly meeting evenings and weekends as required.

Qualifications

• NVQ Level 3 in Childcare or equivalent required.
• Ability to assess needs and plan appropriate support.
• Fluent spoken English and confident report writing.

Responsibilities

• Provide early intervention and practical, person-centred family support for children, young people and families.
• Collaborate with social workers, health, education and housing teams to coordinate services.
• Travel across the Borough and contribute to multi-disciplinary decision making.

Skills

Communication

Interpersonal skills

Assessment

Education

NVQ Level 3 in Childcare or equivalent

Job description

The following content displays a map of the jobs location - Luton Town Hall Extension

£34,237 - £37,563 a year plus £963 essential car user allowance (subject to criteria)

Working Hours:

37

Location:

Luton Town Hall Extension

Closing Date:

06/10/2026

Job Category:

Families First for Children Neighbourhood One

Directorate:

Children, Families and Education Services

Business Unit:

Job Introduction

Salary: £34,237 - £37,563 a year plus £963 essential car user allowance (subject to criteria)
Hours: 37 hours a week
Contract type: Permanent

Please note this role does not attract sponsorship.

What You’ll be doing

Are you passionate about helping children, young people and families achieve positive outcomes? As a Family Support Worker, you’ll join our Family Help Service, supporting families across Luton through early intervention and practical, person-centred support.

You’ll work directly with children, young people and adults, helping families navigate challenges and build on their strengths. Working as part of a diverse, multi-disciplinary team, you’ll collaborate with social workers, health professionals, education services, housing teams and voluntary sector partners to provide coordinated support and make a real difference to families in our communities.

What we’re looking for

You’ll need the ability to build positive working relationships with families, children and young people, as well as professionals from different agencies. You’ll be confident in assessing needs with families, agreeing appropriate plans and targets, and producing clear and concise reports, particularly where children’s wellbeing and protection are involved.

We’re looking for someone who can organise their workload, use their own initiative and contribute to decision-making with appropriate guidance. You’ll also need an understanding of child development, the impact of deprivation, abuse and discrimination, and how these can affect children, families and service delivery.

A relevant qualification such as an NVQ Level 3 in Childcare or equivalent is required, alongside relevant training or experience working with children and families. You’ll need to communicate confidently and effectively in spoken English, be able to travel across the Borough as part of the role, and work evenings and weekends when required.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.