Family Support Worker

Hoople Ltd; Hereford; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Annual leave 31 days pro rata

Flexible working options (job-sharing,

Employee Assistance Programme

Job summary

Herefordshire Council is seeking a Family Support Worker for the Children with Disabilities service. The role involves working with social workers and other family support staff to support children, young people and families across our 0–25 service in Herefordshire.

You will hold a caseload, review family plans, oversee short breaks, and collaborate to create meaningful plans that promote independence and positive outcomes for children with disabilities.

Qualifications

• Qualified to Level 4 or above in health, education, or social care.
• Experienced, at least 12 months working with children and families.
• Confident in complex environments with a flexible and solution‑focused approach.
• Passionate about improving the lives of children, young people and families in Herefordshire.
• Confident in understanding the needs of individuals with disabilities and willing to train in alternative communication methods.

Responsibilities

• Hold a caseload of children and young people.
• Review and develop family assessment and support plans reflecting each child’s needs, strengths, and aspirations.
• Oversee and review short breaks packages to support children in accessing their community and wider world.
• Work collaboratively with families and social workers to develop meaningful plans for positive outcomes.
• Provide skilled direct work to children and families as part of their support plan.

Skills

Flexible working

Solution‑focused

Disability awareness

Inclusion mindset

Education

Level 4 qualification in health/education/social care

Job description

About The Role

Job Title: Family Support Worker – Children with Disabilities
Contract: Permanent
Hours: 30 (We are happy to chat about alternative working hours and schedules for the right candidate)
Salary: 07HC £33,119 - £37,563 (£26,853 to £30,456 pro rata) per annum
Location: Herefordshire

Closing Date: 23 November 2026

The Role

Our Children with Disabilities Service

Our Children with Disabilities (CWD) Service is a dedicated, supportive, and skilled team made up of a Team Manager, two Managing Practitioners, a Senior Practitioner, Social Workers, and a group of committed Family Support Workers.

About the Role

As part of our Children and Young People with Disabilities team, you’ll bring your experience, compassion, and creativity to a service that is both fast‑paced and deeply rewarding. You’ll be working alongside social workers and family support workers to support children, young people, and their families across our 0–25 service.

What You’ll Be Doing

• Holding responsibility for a caseload of children and young people.
• Reviewing and developing family assessment and support plans to ensure they reflect each child’s needs, strengths, and aspirations.
• Overseeing and reviewing short breaks packages to support children to access their community and the wider world.
• Working collaboratively with families and social workers to develop meaningful plans that help families achieve positive outcomes.
• Provide skilled direct work to children and families as part of their support plan

About You

We are looking for someone who is:

• Qualified to Level 4 or above in health, education, or social care.
• Experienced, at least 12 months working with children and families.
• Confident working in complex environments with a flexible and solution‑focused approach.
• Passionate about improving the lives of children, young people, and families in Herefordshire.
• Confident in understanding the needs of individuals with disabilities, be experienced or willing to train in using alternative communication methods and feel confident in working as part of a wide multi‑agency team to ensure children’s needs are understood and met.
• Passionate about making a positive difference for children and young people with disabilities and their families through high-quality, person‑centred support and assessment
• Skilled in analysis, planning, and decision‑making to ensure each child’s individual needs, abilities, and circumstances are clearly understood and effectively met
• Committed to working collaboratively, inclusively, and creatively with children, families, carers, and partner agencies to promote independence, inclusion, and well‑being
• Resilient, reflective, and confident in managing complex and sensitive situations, making sound professional judgments in the best interests of each child
• Able to thrive in a supportive, fast‑paced team environment, contributing to a culture of empathy, learning, and continuous improvement in outcomes for children with disabilities

To arrange an informal discussion, or ask any questions about the role, please contact

[e-mail]

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of 07HC £33,119 - £37,563 (£26,853 to £30,456 pro rata) per annum
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.

Herefordshire Council Plan

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan 2024-2028

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail].

If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.