Family Support Worker

Primrose Family Care; Accrington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A family support service provider located in Accrington is looking for a Bank Family Support Worker and Full-Time/Part-Time Family Support Worker. You will provide direct support to families, ensuring child safety and promoting essential parenting skills. Candidates must have NVQ Level 3 or equivalent in Childcare and experience in child welfare. The role involves flexibility, with opportunities for day and night shifts.

Qualifications

• Experience working with children and families.
• Previous experience of working in a residential setting is desirable.
• Good understanding of safeguarding and protection of children.

Responsibilities

• Act as the keyworker for complex parenting assessments.
• Develop relationships with parents and children.
• Conduct one-to-one and group work sessions.
• Manage risks to ensure children’s and families’ safety.

Skills

Ability to work both independently and as part of a team

Good written and verbal communication skills

Ability to build and maintain positive working relationships

Ability to manage stress and complex dynamics

Ability to deal with complex family issues

Education

NVQ Level 3 or equivalent in Childcare and/or Health and Social Care

Job description

Primrose House
229 Whalley Road
Clayton-le-Moors,
Accrington,
Lancashire
BB5 5HD

Primrose Family Care offers commissioned services to Local Authorities, supporting children and families needing extra help. Passionate about working with children? Contact us for discussions and an application form.

Diane Knight – Registered Manager
Email: [e-mail]

Role: Bank Family Support Worker and Full-Time/Part-Time Family Support Worker

Starting Salary: £12.50 per hour. Available for both day and night shifts.

Family Support Workers at Primrose Family Care will play a critical role in providing high-quality care, support, and assessment to families. This position involves working directly with parents to ensure the safety and well‑being of children, supporting parents in developing essential parenting skills, and contributing to thorough and fair assessments.

Main Responsibilities

• Act as the keyworker/assessor for complex parenting assessments whilst maintaining high personal accountability.
• Develop strong positive and effective working relationships with parents, children, and wider family members.
• Conduct one-to-one and group work sessions.
• Develop and model positive behaviour by addressing risky family behaviours to reduce risks to children.
• Deliver agreed work plans with families in the centre and promote evidence-based practices in direct work, utilising evidence-based parenting assessment programmes.
• Assess and manage risks to ensure children’s and families’ safety, monitoring residents’ risk and informing management as needed.
• Collaborate with colleagues from statutory, voluntary, and community sectors to deliver high-quality family services.
• Engage in regular, reflective, and structured case and personal supervision sessions.

General

• Promote equality and diversity by interpreting and applying relevant legislation and policies.
• Foster a non-discriminatory culture supporting individual rights and eliminating discriminatory practices through anti-discriminatory and anti-oppressive practices.
• Adhere to all company policies and procedures.

Qualifications and Education

• NVQ Level 3 or equivalent in Childcare and/or Health and Social Care or other relevant qualification, or willingness to undertake this qualification.

Experience

• Experience working with children and families.
• Previous experience of working in a residential setting (desirable).

Knowledge and Understanding

• Good understanding of safeguarding and protection of children and young people.
• Understanding of policies and procedures related to running a residential family centre.

Skills and Abilities

• Ability to work both independently and as part of a team.
• Good written and verbal communication skills.
• Ability to plan, record, and evaluate work through documentation and written reports.
• Ability to build and maintain positive working relationships with families and colleagues.
• Ability to ensure continuity of safeguarding and support for children and families.
• Ability to manage stress and complex dynamics and demonstrate emotional resilience.
• Ability to deal with complex family issues and manage volatile and unpredictable behaviour.

Personal Qualities and Attributes

• Approachable, friendly, and a good team player.
• Positively motivated and able to work under pressure.
• Ability to prioritise workload effectively.
• Understanding of the need for confidentiality.
• Warmth and sensitivity to family members and their needs.
• Ability to work flexibly, including unsociable hours, weekends, evenings, and overnight shifts.
• Commitment to continuous professional development and training.
• Honest, reliable, and trustworthy.

This job description summarises primary duties but is not exhaustive. Primrose Family Care may amend it as necessary to meet service needs.