Family Resource Worker (MST Can)

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent transport links

Pool car scheme

NHS car fleet scheme

Vivup discounts

Spa days

Discounted gym memberships

Job summary

Newcastle City Council is recruiting a MST-CAN Family Resource Worker to join the safeguarding service. You will work alongside MST-CAN therapists, supporting families in their homes and communities to implement interventions.

The role emphasises building relationships, coordinating with schools, health and police, and providing practical support on housing, finances, and education. You will contribute to supervision and maintain case records for meetings and court.

Responsibilities

• Support the development and delivery of systemic and behavioural interventions with families.
• Work directly with families in their homes and communities to help them overcome challenges and build on strengths.
• Gather information and safety assessments, and help implement agreed interventions with families.
• Support behaviourally based approaches including parent management strategies, cognitive behavioral approaches and crisis intervention.
• Provide practical support to families around housing, finances, benefits, substance misuse, education, employment and time management.

Job description

This is your moment. Shape the Future. Feel Supported. Belong in Newcastle.

Newcastle is more than a workplace, it’s a community. A vibrant, multicultural city where creativity, kindness and resilience run deep. From the Quayside to Jesmond Dene, from Ouseburn’s independent cafés to our world-class universities, this is a city that welcomes you and your ideas with open arms.

About the Role

We are recruiting to the exciting role of MST-CAN Family Resource Worker to join our MST-CAN team within Newcastle’s Safeguarding Service.

This is an opportunity to be part of a specialist service working intensively with children and families where there are significant safeguarding concerns, helping families make meaningful and sustainable changes so that children can remain safely within their family wherever possible.

As a Family Resource Worker, you will work alongside MST-CAN Therapists and the wider team to support the development and delivery of systemic and behavioural interventions with families. You will have a practical, hands‑on role, working directly with families in their homes and communities to help them overcome challenges, build on their strengths and achieve positive change.

The role is varied and will include supporting therapists with gathering information and safety assessments, helping families put agreed interventions into practice and supporting behaviourally based approaches including parent management strategies, cognitive behavioural approaches and crisis intervention.

You will also provide practical support to families around some of the wider issues that can affect their ability to make and sustain change. This could include helping families to address housing difficulties, finances and debt, benefits, substance misuse, education, employment and positive use of their time.

Building relationships is central to the role. You will work closely with families and alongside professionals across children’s social care, schools, health, mental health services, adult services and other agencies to make sure support is coordinated around the needs of the child and family.

You will contribute to clinical supervision and treatment planning, maintain accurate records and, where required, help prepare information and reports for meetings, conferences and court.

Above all, we are looking for someone who can build positive relationships with families, work confidently as part of a multidisciplinary team and remain focused on improving outcomes for children. You will need to be able to balance practical support with professional curiosity, clear boundaries and a strong commitment to safeguarding.

Our Safeguarding Service

The ambition for Child Protection in Newcastle is for families to receive the right support at the right time, from the right people, to ensure children are kept safe. Child Protection is underpinned by relational practice between partner agencies and families.

In Newcastle, we have established a Safeguarding Delivery Service and a Multiagency Child Protection Team which provides a seamless service when children are at risk of, or have suffered, significant harm.

Within our Safeguarding Delivery Service and Multiagency Child Protection Team there is a range of skills and experience delivered by Social Workers and specialist practitioners, overseen by experienced Team Managers, with collaboration between partner agencies including Police, Health and Education.

Our aim is to provide a proportionate, coordinated and effective multi‑agency response to harm, working alongside families to achieve safe and sustainable change.

Why Newcastle, Why Now

We’re not just a local authority. We’re a city with ambition, heart and a bold vision for children. At Children & Families Newcastle, we’re building something special: a service rooted in relationships, restorative practice and real impact.

We’ve been judged Good with Outstanding areas by Ofsted, and we’re not stopping there. We’re working towards becoming a UNICEF Child Friendly City and a Marmot City, tackling inequality and putting children at the centre of everything we do.

Families First: Transforming How We Support Children and Families

Families First is a whole‑system shift designed to give children and families the right help at the right time and to make our practice more meaningful, relational and effective.

Through earlier intervention and prevention, our new Family Help teams step in at the right time when families need support, helping them work through the challenges they face. We’re breaking down traditional silos by bringing local authority services together with Police, Health and Education partners to create a single, seamless system of support.

Families are placed firmly in the lead through Family Led Decision Making, now embedded as standard practice, ensuring their voices shape the decisions that matter most.

We’re strengthening support networks so more children can remain safely at home, including increased support for kinship carers. Instead of “stop/start” involvement, families will experience consistent, long‑term relationships with one Lead Practitioner walking alongside them throughout their journey.

And when significant harm is present, our multidisciplinary child protection arrangements provide the specialist and decisive intervention families need.

MST‑CAN forms an important part of this approach.

Its intensive, whole‑family way of working supports the Families First ambition of keeping children safe, strengthening families and addressing the difficulties that can contribute to harm. As a Family Resource Worker, you will contribute directly to that work by helping families turn plans and interventions into practical change in their everyday lives.

Families First is about doing what works, earlier, together and with families at the centre.

A Culture Where You Can Thrive

Our values are simple but powerful: Be safe. Be heard. Be innovative. Be supported.

We want Newcastle to be a place where people enjoy coming to work, where you feel able to talk openly when things are difficult, where your ideas matter and where you’re encouraged to grow.

We invest in our people because we want them to stay, progress and build long‑term careers with us.

Our leadership team is visible, approachable and deeply connected to the realities of frontline practice. They understand the pressures, celebrate the successes and stand alongside you when challenges arise.

Flexibility That Works for Real Life

We know people do their best work when they have balance, space and trust. That’s why we offer:

• Hybrid working that genuinely works, including the flexibility to work from home where the needs of the role and families allow.
• The ability to carry over up to one week’s worth of flexi, with an allowance of two days a month to take off.
• A culture that recognises you’re a whole person, not just an employee.
• A connected and supportive workplace.

Our teams are based within our locality bases in the heart of our communities and at Partnership House, a modern, collaborative space designed to support meaningful relationships and team connection.

You’ll also benefit from:

• Free parking.
• Excellent transport links, with Regent Centre Metro around a five‑minute walk from the office and approximately 13 minutes into Newcastle city centre.
• Pool car scheme.
• NHS car fleet scheme.

Benefits That Make a Real Difference

We want you to feel valued, not just in your work, but in your everyday life.

Through our benefits package you’ll have access to a range of discounts and offers, including:

• Vivup discounts, including savings at major supermarkets and 5% off B&Q.
• £12.50 spa days at the Crowne Plaza.
• Discounted gym memberships.
• A wide range of wellbeing, lifestyle and financial support offers.
• It’s all part of creating a workplace where you feel appreciated, supported and part of something bigger.

A Community That Welcomes You

Newcastle is a city full of energy, warmth and opportunity. A place where people look out for each other. A place where you can build a career, make a difference and feel like you belong.

Grow your practice. Make a difference. Thrive in Newcastle.

This isn’t just another job. This is Newcastle.

Our Commitment

Newcastle City Council is committed to equality, diversity and inclusion and to building services that reflect, value and respond to our communities.

We welcome applicants from all backgrounds, and particularly from individuals whose identities or experiences are currently underrepresented in our workforce.

We recognise that working with children and families experiencing significant challenges can at times be emotionally demanding. You will be supported through supervision, reflective practice and team‑based support.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.