Family Programme Producer

London Transport Museum; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent cultural institution located in Greater London is seeking a Family Programme Producer to develop and deliver engaging events for families. The role requires effective interpersonal and organizational skills, experience with diverse audiences, and proficiency in MS Office tools. Key responsibilities include managing events and relationships, monitoring KPIs, and supporting a team of freelancers and volunteers. The position offers a hybrid working arrangement, balancing time between the office and home.

Qualifications

• Proven knowledge of learning in museums and engagement best practices.
• Experience delivering programs for an intergenerational family audience.
• Understanding of data collection best practices.

Responsibilities

• Support the development of a Family Engagement Programme.
• Manage freelancers and volunteers for the Family Programme.
• Monitor and report on key KPIs for the Family Engagement Programme.

Skills

Effective interpersonal skills to engage and work with stakeholders

Strong organisational skills

Demonstrable flexibility in approach to work

Tools

MS Word

Excel

PowerPoint

Job description

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

At London Transport Museum we welcome children, young people and adults at risk as Museum visitors and through engagement projects. We take safeguarding our visitors seriously and ensure all our staff and volunteers are DBS checked, regularly trained, and feel confident following our thorough safeguarding procedures. At the Museum, safeguarding is everyone’s responsibility.

Overview of Role

The Public Programmes and Events Team deliver a busy programme of events for adult, family and general audiences both at the Museum in Covent Garden, the Museum Depot in Acton and off-site across the TfL network with heritage vehicles.

A Family Programme Producer is sought to support the development and delivery a programme of events for a family audience throughout the year at both the Museum in Covent Garden, the Museum Depot in Acton and off site. Activities will take place year round, including school holidays, weekends and during term time. The priority audiences include families, a targeted Under 5’s audience as well as families with children with special educational needs and disabled children. The post holder will be accountable for embedding best practice in museum education, and will give training and support to a team of freelancers and volunteers who help deliver the programme.

A flexible approach to working is required, with evening and weekend working sometimes necessary.

Key Accountabilities

• Support the development of a Family Engagement Programme for the Museum’s family visitors (who compromise over 50% of our annual visitor numbers) linking to the Museum’s collections, exhibitions and programme of public events.
• Manage freelancers and volunteers to deliver the Family Programme as needed.
• Develop activities for families that link to the wider work of the Museum, is visible to and valued by staff and other audiences.
• Monitor and report on key KPIs, evaluating projects and programmes, and celebrating the impact of the Family Engagement Programme to inform its on-going development.
• Build and maintain strong relationships with internal teams across our two sites in Covent Garden and Acton Depot, working closely with key internal stakeholders – particularly Marketing, Operations and Visitor Services teams – to ensure that the family programme is visible, valued and integrated with the wider work of the Museum.
• Deliver to planned budgets, working closely with Public Programmes and Events colleagues, to ensure programmes are delivered in a realistic and sustainable way.
• Commission and liaise with freelance creatives to develop learning opportunities.

Skills, knowledge and experience

Skills

• Effective interpersonal skills to engage and work with a range of stakeholders, building personal and organisational relationships at all levels (Essential)
• Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines (Essential)
• Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the team and the Museum (Essential)

Knowledge

• Proven knowledge of learning in museums, and passionate about engagement and participation best practice (Essential)
• Knowledge of working with a range of learners, including those with learning difficulties (Desirable)
• Knowledge of developing and evaluating engagement projects and programmes (Essential)
• Knowledge of safeguarding basics (Essential)
• Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
• Good working knowledge of Transport for London’s services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)

Experience

• Experience delivering programmes for an intergenerational family audience, including under 5s, teens and children and young people with additional needs (Essential)
• Demonstrable understanding of best practice in the sector for family engagement (Desirable)
• Experience of best practice of data collection (Desirable)
• Experience of successful working in diverse teams (Essential)

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Location

London Transport Museum, 20 Cranbourn Street, London, WC2H 7AA

Hybrid working

Within this role enable a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Application process

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and one-page cover letter. Word format preferred and please do not include any photographs or images.

The closing date for applications is Sunday 21st December @ 23:59

Interviews will take place in January 2026

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